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Your search has 55054 results

  • West Northamptonshire Council (24 023 200)

    Statement Upheld Parking and other penalties 12-Nov-2025

    Summary: Miss X complained the Council wrongly pursued her for fourteen Penalty Charge Notices incurred by a vehicle she no longer owned. Miss X said the Council actions caused her significant worry and distress. The Council failed to fully consider representations and evidence provided and pursued Miss X for PCNs she evidenced she was not responsible for. The Council complaint handling was poor. This frustrated and distressed Miss X and she was put to time and trouble to complain. The Council will apologise, make a financial payment and provide guidance to relevant staff.

  • Essex County Council (25 003 128)

    Statement Upheld Special educational needs 12-Nov-2025

    Summary: Miss X complained the Council delayed finalising her daughter’s Education, Health and Care plan and failed to ensure suitable education was provided during this period. We have found the Council was at fault. It caused a delay of nine months and continues to cause delay. This likely meant Miss X’s daughter missed out on the education and support she needed. Miss X herself also likely experienced inconvenience and distress. The Council has agreed to take action to address their injustice.

  • Cheltenham Borough Council (25 004 994)

    Statement Upheld Homelessness 12-Nov-2025

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness. It is unlikely an investigation would find fault with the Council’s decision the property offered to Mr X to end his homelessness was suitable. The Council has already offered a suitable remedy for other matters and it is unlikely an investigation would achieve anything further.

  • Sheffield City Council (25 005 097)

    Statement Closed after initial enquiries Highway repair and maintenance 12-Nov-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s response to his report of a sink hole. This is because the matter complained about has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

  • Kent County Council (25 005 767)

    Statement Closed after initial enquiries Fostering 12-Nov-2025

    Summary: Mr X complains about a Council’s actions in safeguarding him under a Private Fostering agreement between 2015 and 2020. He considers the fault contributed to a decline of his mental health. We will not investigate this complaint because we are unlikely to find fault by the Council or achieve a meaningful outcome.

  • Worcestershire County Council (25 005 989)

    Statement Closed after initial enquiries Special educational needs 12-Nov-2025

    Summary: We cannot investigate this complaint about the Council’s handling of an Education, Health, and Care Plan. This is because most of the matters relate to the content of the plan and school placement, which are subject to an ongoing tribunal appeal. These matters are therefore outside our jurisdiction. Nor will we look at the Council’s communication about this, because it acknowledged this was poor and has remedied the injustice caused by its poor communication.

  • London Borough of Hammersmith & Fulham (25 006 207)

    Statement Closed after initial enquiries Homelessness 12-Nov-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness and housing register applications. In relation to some aspects further investigation would not lead to a different outcome; in relation to one aspect there is insufficient injustice to justify investigating. In addition there is currently a review ongoing in connection to the homelessness application, which it appropriate for the Council to complete, and which will affect the housing register application.

  • North East Lincolnshire Council (25 006 386)

    Statement Closed after initial enquiries Child protection 12-Nov-2025

    Summary: We will not investigate X’s complaint about the remedy offered for a Children Services’ complaint. We are unlikely to achieve significantly more.

  • Nottingham City Council (25 006 533)

    Statement Closed after initial enquiries Homelessness 12-Nov-2025

    Summary: We will not investigate this complaint about the Council asking Mr X to leave temporary accommodation which he considers was due to discrimination and a failure to make reasonable adjustments. Mr X started court proceedings about the same matters, so we do not have the power to consider his complaint.

  • Leicester City Council (25 006 645)

    Statement Closed after initial enquiries Safeguarding 12-Nov-2025

    Summary: We will not investigate this complaint about the Council’s actions towards Mr X when it carried out safeguarding enquiries relating to his mother. Mr X has raised part of the complaint with the court, which means we have no power to investigate it. Another part of the complaint is not about an administrative function of the Council and is a matter for the Parliamentary and Health Service Ombudsman instead.

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