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Decision reason: Closed after initial enquiries Not upheld Upheld

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Earlsdon Care Ltd (25 009 330)

Statement Closed after initial enquiries Residential care 20-Nov-2025

Summary: We will not investigate this late complaint about the care provided to Mr Y up to 2023. There is not a good reason for the delay in the matter being escalated to the Ombudsman.
Hertfordshire County Council (25 009 459)

Statement Closed after initial enquiries Child protection 20-Nov-2025

Summary: We cannot investigate Miss X’s complaint about the Council’s child protection actions and decisions after her baby suffered an unexplained injury, because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being considered in court proceedings. We have no discretion to do so.
Nottinghamshire County Council (25 009 513)

Statement Closed after initial enquiries Trees 20-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to prune a tree close to her home. This is because there is insufficient evidence of fault.
Sefton Metropolitan Borough Council (25 009 561)

Statement Closed after initial enquiries Child protection 20-Nov-2025

Summary: We will not investigate Mr X’s complaint about his children being placed with other relatives. This is because it concerns matters decided in court and we have no power to intervene.
Bath and North East Somerset Council (25 009 594)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We will not investigate this complaint that the Council did not assess Mr X as needing supported living. This is because there is not enough evidence of fault to justify our involvement.
Pearl Blossom Limited (25 009 685)

Statement Closed after initial enquiries Residential care 20-Nov-2025

Summary: We will not investigate this complaint about the Care Provider’s response to a request for information. The Information Commissioner’s Office is the body best placed to deal with complaints about how organisations respond to information requests.
Liverpool City Council (25 009 718)

Statement Closed after initial enquiries Charging 20-Nov-2025

Summary: We will not investigate this complaint about the Council’s involvement with Mr Y. This is because most parts of the complaint are late and therefore outside our jurisdiction. And there are no good reasons to exercise discretion to consider it now. Additionally, of the part that is not late, the Council has apologised and taken steps to prevent a recurrence of the fault, therefore further investigation would not lead to a different outcome.
Hastings Borough Council (25 009 766)

Statement Closed after initial enquiries Trees 20-Nov-2025

Summary: We will not investigate this complaint about the Council redacting the complainant’s comments on an application for tree works, and about its handling of his associated complaint. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and we will not pursue his concerns about the Council’s complaint process in isolation.
London Borough of Havering (25 010 842)

Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025

Summary: We will not investigate this complaint about penalty charge notice. This is because Mr X has appealed so we cannot consider it.
London Borough of Sutton (25 011 102)

Statement Closed after initial enquiries Parking and other penalties 20-Nov-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice (parking ticket). This is because the complaint is late and Mr X has used his right of appeal.

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