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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Surrey County Council (24 020 381)

Statement Upheld Special educational needs 21-Nov-2025

Summary: Mrs X complained the Council failed to provide the provision set out in her child’s Education Health and Care Plan. We found fault by the Council which caused Mrs X’s child to miss provision set out in their Plan. The Council agreed to apologise to Mrs X and make a payment to remedy the injustice caused.
South Norfolk District Council (24 021 404)

Statement Closed after initial enquiries Planning applications 21-Nov-2025

Summary: We will not investigate Mrs X and Mrs Y’s complaint about the Council’s decision to grant planning permission for a development near their homes. The complaint is late and there are no good reasons why the complainants could not have brought their concerns to us sooner.
London Borough of Brent (25 001 408)

Statement Closed after initial enquiries Highway repair and maintenance 21-Nov-2025

Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Miss Y to approach the courts who are better placed to consider the complaint.
Transport for London (25 001 553)

Statement Not upheld Traffic management 21-Nov-2025

Summary: Mr B complained about Transport for London’s decision that his vehicle is not exempt from the ULEZ charge. He believes its decision is unreasonable and he has not had access to an independent right of appeal. We found no fault.
Staffordshire County Council (24 022 342)

Statement Not upheld Disabled facilities grants 21-Nov-2025

Summary: The Council was not at fault for how it assessed Mrs X’s child, Y’s needs following a Disabled Facilities Grant application. It considered information from Mrs X, Y’s doctor and the local housing authority and made recommendations that met Y’s needs.
London Borough of Barnet (24 022 844)

Statement Upheld Noise 21-Nov-2025

Summary: Ms X complained about how the Council dealt with her concerns and complaints about noise disturbance from a school near her home. There were some faults by the Council with how it dealt with Ms X’s case and its poor communication with her. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.
Surrey County Council (25 004 513)

Statement Upheld Other 21-Nov-2025

Summary: Miss X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for not considering Miss X’s complaint through the children’s statutory complaint procedure. This caused Miss X frustration and uncertainty. The Council agreed to apologise, make a payment to Miss X for the frustration and uncertainty this caused and consider her complaint further.
Somerset Council (25 005 190)

Statement Closed after initial enquiries Other 21-Nov-2025

Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.
NHS Somerset Integrated Care Board (25 005 190a)

Statement Closed after initial enquiries Mental health services 21-Nov-2025

Summary: Ms X complained about Somerset Council and Somerset Integrated Care Board’s care and support to her son, Mr Y, under Section 117 of the Mental Health Act in 2022 and 2023. We have decided we should not accept Ms X acting as Mr Y’s representative.
Bath and North East Somerset Council (25 005 551)

Statement Closed after initial enquiries Special educational needs 21-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. If Mrs X was unhappy with the content of her child’s plan, it was reasonable for her to appeal to the First-tier Tribunal (Special Education Needs and Disability).

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