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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

Maidstone Grammar School For Girls (25 002 629)

Statement Closed after initial enquiries School admissions 20-May-2025

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
Northumberland County Council (25 002 846)

Statement Closed after initial enquiries Planning applications 20-May-2025

Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints made by public bodies.
Barnsley Metropolitan Borough Council (25 002 997)

Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025

Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.
Torbay Council (25 003 503)

Statement Closed after initial enquiries Private housing 20-May-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.
Torbay Council (25 003 504)

Statement Upheld Council tax 20-May-2025

Summary: We will not investigate this complaint about council tax recovery. Further investigation would not lead to a different outcome.
Sheffield City Council (24 011 611)

Statement Upheld Special educational needs 20-May-2025

Summary: Mrs X complained the Council failed to ensure her child received all the provision in their Education, Health and Care Plan. The Council is at fault for failing to ensure Y received the occupational therapy provision in their plan between May 2023 and April 2025. The Council has agreed to apologise to Mrs X and make a payment to acknowledge her frustration and to acknowledge the impact on Y of the missed provision. It has also agreed to issue a reminder to staff to ensure it meets its duty to deliver the provision set out in Education, Health and Care Plans.
Derbyshire County Council (24 008 737)

Statement Upheld Special educational needs 19-May-2025

Summary: We have found fault with the Council for delays during the annual review of Mrs X’s son’s (Y’s) Education, Health and Care Plan, failing to properly consider its section 19 duty and poor communication with Mrs X and Y’s school. The fault resulted in the delay of Mrs X’s appeal rights, caused Y to miss education and caused avoidable distress for the family. The Council has agreed to apologise and pay Mrs X a symbolic payment in recognition of the injustice caused.
Devon County Council (24 009 233)

Statement Upheld Fostering 19-May-2025

Summary: Mr X complained about the way the Council dealt with foster carer payments. The Council was at fault for having unclear policies in place and failing to respond fully to Mr X’s complaint. This caused Mr X distress and uncertainty. The Council will apologise, make payments and provide evidence that it has cancelled invoices.
London Borough of Camden (24 009 653)

Statement Not upheld Planning applications 19-May-2025

Summary: Mr C complained on behalf of a resident’s association about how the Council dealt with a planning application for works to a wall and balustrades. He said this result in the loss of several mature trees and impact residential amenity and the local environment. We found no fault in the way the Council considered the planning application and the objections it received. It therefore reached a decision it was entitled to make.
London Borough of Redbridge (24 010 577)

Statement Upheld Homelessness 19-May-2025

Summary: Miss X, on behalf of her mother Mrs Y, complained the Council failed to provide suitable alternative accommodation following a suitability review in July 2024. Mrs Y and her family have been in unsuitable accommodation longer than they should have because the Council has failed to offer alternative accommodation. A symbolic payment to recognise the distress caused is agreed.

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