Contact us


  • Call us on 0300 061 0614 for help making a complaint

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls

  • Use a textphone via the Next Generation Text Service (formerly known as Text Relay and Typetalk)

Lines are open:

  • Monday 0830hrs to 1700hrs
  • Tuesday 0830hrs to 1700hrs
  • Wednesday 0830hrs to 1200hrs
  • Thursday 0830hrs to 1700hrs
  • Friday 0830hrs to 1700hrs
  • Calls may be recorded for training and quality purposes


If you have a complaint, please use the complaint form.

Sometimes our emails go into your 'junk' folder so please check, if you are expecting a reply from us. To make sure you receive emails from us, we recommend you add '' to your email safe senders list. If you are applying for a job vacancy with us, please add '' to your email safe senders list. See Additional Information for Hotmail/Live/ users.


Other types of enquiries:

  • If you would like to make a new complaint by post, please call us and we can tell you how to complain
  • Enquire about our training courses
  • Press enquiries – see News
  • Request information (freedom of information or subject access request) - see Accessing information