Complain to us by post

What to send to us:

If want to make a new complaint by post, please download the right postal complaint form from the links below, fill it out, and post it to us.

By using our postal forms when you write to us, it helps us to have the information to deal with your complaint more quickly.

Alongside your postal complaint form please only send us the last letter you received from the organisation you want to complain about. Please don’t send us any other documents at this stage. We’ll ask for them if we need them. We scan all documents when we receive them and destroy the paper copies, unless you have told us that you want your documents returned. It will also help us to process your complaint more quickly if your documents are presented simply. For example, not in folders or stapled.

If you want to complain by post but cannot download our postal forms, please call our helpline. Our opening hours are on our contact us page.

Postal complaint forms:

If you are complaining about something affecting you:

If you are complaining for someone else:

Our postal address:

Local Government and Social Care Ombudsman
PO Box 4771


LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings