Decision search
Your search has 51783 results
-
Statement Closed after initial enquiries Enforcement 06-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
-
Transport for London (24 013 639)
Statement Closed after initial enquiries Licensing 06-Nov-2024
Summary: We will not investigate this complaint about Transport for London’s handling of Ms X’s private hire driver licence renewal. There is insufficient evidence of fault to justify investigating.
-
Walsall Metropolitan Borough Council (24 013 717)
Statement Closed after initial enquiries Highway repair and maintenance 06-Nov-2024
Summary: We will not investigate Mr X’s claim for damages to his car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.
-
Stoke-on-Trent City Council (24 013 780)
Statement Closed after initial enquiries Council tax 06-Nov-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
-
Norwich City Council (24 013 792)
Statement Closed after initial enquiries Refuse and recycling 06-Nov-2024
Summary: We will not investigate Mrs B’s complaint about the Council’s garden waste collection service. This is because there is not enough evidence of fault to justify an investigation.
-
Luton Borough Council (24 013 828)
Statement Closed after initial enquiries Council house sales and leaseholders 06-Nov-2024
Summary: We will not investigate Mr B’s complaint that the Council took too long to process his Right to Buy application. This is because it was reasonable for Mr B to serve legal notices on the Council, and if needed, take the Council to court.
-
Hertfordshire County Council (24 013 913)
Statement Closed after initial enquiries Other 06-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council failing to act on his request for social care records. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is better dealt with by the Information Commissioner.
-
London Borough of Barnet (23 010 937)
Statement Closed after initial enquiries Assessment and care plan 05-Nov-2024
Summary: We will not investigate this complaint about the Council not completing an adult social care assessment. There is not enough evidence of fault to justify our involvement.
-
Bristol City Council (23 013 991)
Statement Closed after initial enquiries Homelessness 05-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with temporary accommodation after the Miss X became homeless. This us because she could have reasonably asked for a review. Further investigation into the decision to suspend her from the housing register would not lead to a different outcome.
-
Statement Upheld Domiciliary care 05-Nov-2024
Summary: Mr X complains on behalf of his mother, Mrs Y. He says the care provider on behalf of the Council failed to communicate with the family and did not have any understanding of his mother’s needs. He also says it had unsafe practices. Mr X says the Council failed to respond to him when he raised a complaint. Mr X says this caused him and his family distress. We have found fault in the actions of the Council for failing to ensure the care provider could access Mrs Y’s property leading to missed medication and for failing to respond to Mr X’s complaint. The Council has agreed to issue an apology, pay a financial payment to Mr X and complete service improvements.