Decision search
Your search has 51457 results
-
Oxfordshire County Council (24 003 543)
Statement Closed after initial enquiries Highway adoption 07-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to parking issues on private land because we cannot achieve the outcome Ms X is seeking.
-
Orchard Carehomes Limited (24 004 209)
Statement Closed after initial enquiries Residential care 07-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider not paying him fully for the value of his wife Mrs X’s property lost during her stay at their care home, or how it dealt with his complaint. It is unlikely investigation would lead to a different outcome. There is not enough evidence of fault in how Care Provider applied the residence contract terms to warrant an investigation. We do not investigate providers’ complaint-handling where we are not investigating the matters which gave rise to the complaint.
-
London Borough of Tower Hamlets (23 010 172)
Statement Upheld Traffic management 07-Jan-2025
Summary: Mr X complained about the Council’s handling of his reports of vehicles parked across a dropped kerb next to the disabled parking bay at his address. Mr X says the vehicles blocked his access to the street and prevented him from using his car. Mr X also complained about the Council’s handling of his complaints. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mr X, provide training to its staff and to review its Member’s Enquiry policy.
-
London Borough of Sutton (23 021 220)
Statement Upheld Special educational needs 07-Jan-2025
Summary: There was service failure by the Council. Two days per week of tuition specified in an Education, Health and Care Plan was not made to a young adult for one term. The Council has made a symbolic payment to remedy the injustice caused.
-
Hertfordshire County Council (24 000 398)
Statement Upheld Alternative provision 07-Jan-2025
Summary: Ms X complained the Council failed to ensure her son, Y received an education and the specialist provision in line with his Education, Health and Care (EHC) Plan between September 2022 and May 2024 after he was excluded from school. The Council was at fault which caused Y to miss out on a significant amount of education and specialist provision during this period. The Council agreed to pay Ms X £8,500 to acknowledge Y’s loss of education and the distress and uncertainty caused.
-
Solihull Metropolitan Borough Council (24 001 762)
Statement Upheld Special educational needs 07-Jan-2025
Summary: Mr X complains about the Council’s failure to provide support for his son’s special educational needs as specified in his Education, Health and Care Plan. We found the Council to be at fault because there was delay in providing speech and language therapy and funding for a teaching assistant. To remedy the injustice caused, the Council has agreed to apologise, make a symbolic payment to acknowledge the lost provision and take action to improve its service.
-
Reading Borough Council (24 007 122)
Statement Closed after initial enquiries Council tax 07-Jan-2025
Summary: We will not investigate this complaint about an escalation in a council tax charge because there is insufficient evidence of fault by the Council.
-
London Borough of Hounslow (24 007 386)
Statement Closed after initial enquiries Other 07-Jan-2025
Summary: Mr X complained the Council delayed in handing back a property he had leased to the Council. He also complained about the condition of the property when the Council handed it back. We have ended our investigation as it was reasonable for Mr X to seek a remedy in the courts.
-
Bee Home Care Limited (24 009 200)
Statement Closed after initial enquiries Domiciliary care 07-Jan-2025
Summary: We will not investigate this complaint about adult social care support at home. This is because the Care Provider’s actions do not cause a significant enough injustice to justify our involvement.
-
Leeds City Council (24 009 904)
Statement Closed after initial enquiries Allocations 07-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s language barrier as there is not enough evidence of fault in the Council’s actions to warrant an investigation.