Decision search
Your search has 59869 results
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London Borough of Bexley (25 015 288)
Statement Closed after initial enquiries Homelessness 24-Jun-2026
Summary: We will not investigate Ms X’s complaint about unsuitable offers of housing. The complaint is late. There is no evidence Ms X could not have complained earlier and no good reasons to decide to investigate now.
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Birmingham City Council (25 016 032)
Statement Not upheld Leisure and culture 24-Jun-2026
Summary: The Council was not at fault for the way it consulted on parking charges for a local park. Therefore, we cannot challenge the Council’s decision. The Council was also not at fault for the way it handled Mrs X’s complaint.
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Tanglewood Care Services Limited (25 017 230)
Statement Upheld Residential care 24-Jun-2026
Summary: Mr X complained the Care Provider did not correctly follow its falls policy following Mr Y's fall at the care home prior to his death. The Care Provider's actions in communicating with Mr X following the fall, the lack of clear and consistent falls procedures, and its complaint handling caused Mr X uncertainty, frustration and distress which is fault. The Care Provider will apologise and make a symbolic payment to Mr X and undertake service improvements to ensure there is a single, consistent falls policy and associated guidance in use across its services.
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London Borough of Islington (25 017 269)
Statement Upheld Allocations 24-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. We are satisfied the Council’s actions – an apology and payment – were sufficient to remedy the injustice caused.
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Wirral Metropolitan Borough Council (25 018 216)
Statement Closed after initial enquiries Other 24-Jun-2026
Summary: We will not investigate this complaint about the date used by the Council to calculate Mrs X’s business rates liability. This is because the injustice Mrs X claims stems from the Valuation Office Agency’s decision rather than any action by the Council. If Mrs X disagrees with this decision she may appeal to the Valuation Tribunal.
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London Borough of Hillingdon (25 018 849)
Statement Closed after initial enquiries Commercial and contracts 24-Jun-2026
Summary: We will not investigate this complaint about the Council’s poor communication. This is because any injustice is not significant enough to justify our involvement.
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Sefton Metropolitan Borough Council (25 019 204)
Statement Closed after initial enquiries Residential care 24-Jun-2026
Summary: We will not investigate Ms X’s complaint about her sister’s belongings going missing at the Council’s commissioned Care Home where she resides. This is because we could not add to the previous investigation and a further investigation would not lead to a different outcome. There is also another body better placed to consider Ms X’s concerns.
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Suffolk County Council (25 020 425)
Statement Closed after initial enquiries Transition from childrens services 24-Jun-2026
Summary: We will not investigate this complaint about the Council’s failure to progress a Care Act assessment. This is because any injustice is not significant enough.
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Thanet District Council (25 021 927)
Statement Closed after initial enquiries Planning applications 24-Jun-2026
Summary: We will not investigate this complaint about the Council’s decision to approve a planning application for flats with no parking provision. Any injustice is not directly linked to the Council’s actions.
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London Borough of Waltham Forest (25 022 274)
Statement Closed after initial enquiries Special educational needs 24-Jun-2026
Summary: We cannot investigate this complaint about the Council’s handling of a child’s Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used. We will not investigate part of the complaint because it is late and there are no good reasons to investigate it now.