Decision search
Your search has 59870 results
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London Borough of Islington (25 008 359)
Statement Upheld Homelessness 12-Jul-2026
Summary: There was fault by the Council. The Council delayed carrying out a review of a housing decision, delayed taking a new homeless application and delayed providing Temporary Accommodation after a new decision. The complainant has now received an offer of permanent housing. An apology, symbolic payment and a service improvement remedies the injustice of the uncertainty caused to Mr X.
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St Albans City Council (25 011 436)
Statement Not upheld Allocations 12-Jul-2026
Summary: Miss X complained about the Council’s failure to backdate her housing application to when she first joined the housing register and priority banding. We found the Council acted in accordance with its allocations policy and there was no evidence of fault.
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London Borough of Hounslow (25 011 457)
Statement Closed after initial enquiries Parking and other penalties 12-Jul-2026
Summary: We will not investigate Mr X’s complaint that the Council did not enforce planning requirements or provide a parking area. This is because further investigation would not lead to a different outcome.
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Central Bedfordshire Council (25 011 524)
Statement Not upheld Alternative provision 12-Jul-2026
Summary: We have found no fault with how the Council secured the provision in Miss X’s son’s Education Health Care Plan. Y did not receive all the provision, but this was not due to fault by the Council.
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Nottingham City Council (25 012 235)
Statement Upheld Disabled facilities grants 12-Jul-2026
Summary: Ms X complains the Council has not completed the agreed adaptations to her home following a previous Ombudsman investigation in 2024. There is continuing fault causing injustice because the Council has not progressed the agreed works within appropriate timescales. The resulting delay is significant and has affected Ms X’s ability to use her home in a way that meets her needs. The Council has agreed to apologise, make a symbolic payment, and take action to improve its service.
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London Borough of Hackney (25 012 314)
Statement Upheld Homelessness 12-Jul-2026
Summary: Mr X complained the Council left him in unsafe and unclean hostel accommodation. He said the Council ignored evidence and the hostel was infested with pests. Mr X said this distressed him and impacted his mental health. There was no fault in how the Council managed pests in the property. There was fault in the way the Council delayed making its main housing duty decision. This did not cause Mr X a significant personal injustice.
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Devon County Council (25 012 669)
Statement Upheld Special educational needs 12-Jul-2026
Summary: Mrs X complained the Council delayed in completing a phase transfer for her son and failed to issue a final Education, Health and Care (EHC) Plan within the statutory deadline. Mrs X also complained the Council failed to respond to her complaint of 4 July 2025. We found the failure to complete a phase transfer review was fault, as was the failure to respond to Mrs X’s complaint. These faults caused Mrs X and Y unnecessary stress, frustration and uncertainty. The Council will apologise and make a symbolic payment to Mrs X.
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Statement Upheld Other 12-Jul-2026
Summary: Mr and Mrs X complained about the Council’s management of their business rates accounts, resulting in it taking payments from the wrong bank accounts. This caused them significant frustration, distress and inconvenience. We decided the Council’s symbolic payment offer as sufficient to recognise their injustice. The Council has agreed to formally apologise to Mr and Mrs X to recognise their remaining injustice.
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Sefton Metropolitan Borough Council (25 013 315)
Statement Upheld Other 12-Jul-2026
Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s children’s social care service. The complaint has already been independently investigated and there is little we could add. Although the Council caused delays to its complaint handling and to its remedies for Ms X’s injustice, these matters have now been resolved, and Ms X has no remaining injustice which would warrant further investigation.
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Liverpool City Council (25 013 759)
Statement Upheld Domiciliary care 12-Jul-2026
Summary: Mrs X complained about the care provided to her father – Mr Y. She says that many of the care visits were shorter than the required time of 30 minutes. The failure to complete this meant that Mr Y missed the required care he needed and often Mrs X had to complete these tasks instead. We found the Council at fault. There were instances where some care visits did not go ahead, and others where the visits were short. In consideration of this we found the Council should apologise and make payment to Mrs X to recognise the injustice caused.