Decision search
Your search has 59870 results
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Manchester City Council (25 013 869)
Statement Upheld Homelessness 12-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision not to provide interim accommodation to Mr X. There is not enough evidence of fault in how the Council made its decision to justify an investigation. The Council provided an appropriate remedy for distress caused by a delay in contacting Mr X. An investigation would not achieve more.
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Salford City Council (25 015 209)
Statement Upheld School transport 12-Jul-2026
Summary: Ms X complained the Council failed to advise of her daughter’s entitlement to personal assistant support for school transport, so Ms X accompanied her causing distress, impacting her health and financial loss. The Council has accepted it was at fault. And agreed to backdate personal assistant payments to Ms X, make a payment for lost education to Ms X’s daughter and a payment to Ms X for her distress. The Council’s offer is a suitable remedy for Ms X, so we have ended our investigation into the complaint.
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Essex County Council (25 017 761)
Statement Upheld School transport 12-Jul-2026
Summary: We found fault in the way the taxi service commissioned by the Council provided school transport to Mrs X’s children. We also found fault in the Council’s response to a safeguarding issue raised by Mrs X. The Council’s fault caused injustice to Mrs X‘s children as they found frequent changes to transport arrangements distressing. It also caused injustice to Mrs X as she had to drive her children to school herself which affected her work and wellbeing. The Council has agreed to apologise, reimburse the cost of her school journeys, discuss with Mrs X her children’s transport needs and make the symbolic payment to recognise Mrs X’s distress. The Council should also ensure drivers providing school transport from its commissioned taxi company 24x7 receive proper safeguarding training.
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Hampshire County Council (24 020 026)
Statement Closed after initial enquiries Child protection 12-Jul-2026
Summary: We will not investigate this complaint about how the Council investigated safeguarding concerns for Ms Y’s child, Z. There is insufficient evidence of fault and the injustice claimed is not significant enough to warrant an investigation.
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Slough Borough Council (25 003 824)
Statement Upheld Homelessness 12-Jul-2026
Summary: Mr X complained about the Council actions when his temporary accommodation needed urgent repairs, and how it communicated with him about a property offer. This caused him significant frustration, distress and uncertainty. We found the Council at fault for poor record keeping and communication. The Council agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Derbyshire County Council (25 007 436)
Statement Upheld Special educational needs 12-Jul-2026
Summary: The Council was at fault in that it delayed amending the complainant’s son’s Education, Health and Care Plan. The Council has accepted this and offered a remedy for the avoidable distress which we consider is appropriate. However, in addition, the Council was at fault in that it did not exercise sufficient oversight of the alternative education provided to the complainant’s son by the school. The Council has agreed a remedy for this. We have therefore completed our investigation and are closing the complaint.
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Statement Not upheld Charging 12-Jul-2026
Summary: There was no fault by the Council in the way it altered the residential care status of Mrs S to self-funder.
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West Northamptonshire Council (25 018 914)
Statement Closed after initial enquiries Allocations 12-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault in the Council’s application of its policy.
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Statement Closed after initial enquiries Traffic management 12-Jul-2026
Summary: We will not investigate this complaint about the Council’s refusal to impose parking restrictions on Mrs X’s road because there is not enough evidence of fault.
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Westminster City Council (25 019 595)
Statement Upheld Homelessness 12-Jul-2026
Summary: Mr X complained the Council failed to provide him with clear information about the charges for his interim accommodation. He also complained the Council wrongly decided he had refused an offer of accommodation. We find the Council was at fault for failing to provide Mr X with clear information about the charges. It also delayed telling him about the rent arrears and it wrongly decided he had refused its offer of accommodation. This fault caused Mr X confusion, a missed opportunity to resolve the rent arrear sooner and he was deprived of accommodation for one night. The Council has taken suitable action to remedy this injustice. We do not recommend anything further.