Decision search
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Cambridgeshire County Council (25 022 396)
Statement Upheld Special educational needs 20-Jul-2026
Summary: We upheld most of Miss X’s complaints about delays in the Education, Health and Care process regard her child, Y; her complaint about lack of alternative provision; and her complaint about poor communication because the Council upheld the complaints. The Council apologised, offered a total symbolic payment of £2,300, and explained service improvements it had made. This is in line with the Ombudsman’s Guidance on Remedies. We did not investigate part of the complaint because it was late.
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Kent County Council (25 022 617)
Statement Closed after initial enquiries Charging 20-Jul-2026
Summary: We will not investigate this complaint about the Council failing to provide Mrs X with a breakdown of care costs for the care her aunt received. This is because further investigation would not lead to a different outcome.
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Barchester Healthcare Homes Limited (24 018 019)
Statement Upheld Residential care 20-Jul-2026
Summary: There was fault on the part of the care provider which led to suffering and distress for Mr X and distress for Mrs X. The care provider acknowledges fault in its record keeping and offers a goodwill payment. It should make a more significant payment to reflect the injustice caused by its actions.
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Care UK Community Partnerships Ltd (25 008 149)
Statement Upheld Residential care 20-Jul-2026
Summary: Mrs Z complained Care UK Community Partnerships Ltd (the care provider) moved her brother, Mr X into unsuitable residential care accommodation without properly assessing his needs and ended his stay without giving notice. She says this distressed Mr X and his family and financially impacted them. We uphold the complaint. The care provider did not properly assess Mr X’s care and support needs and did not properly respond to Mrs Z’s complaint. Mr X and Mrs Z suffered injustice. The care provider has agreed to apologise, make a financial payment and improve its service.
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South Gloucestershire Council (25 010 872)
Statement Upheld Trees 20-Jul-2026
Summary: Mr X complained about the Council’s response to his concerns about removal of trees and failure to maintain a fence between a bank alongside his home and a footpath and road. We have not found fault by the Council in the way it made its decision not to replace the fence or trees. We have found fault, causing injustice, with the Council’s complaint handling. The Council has agreed to remedy this injustice by apologising to Mr X.
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Manchester City Council (25 011 932)
Statement Upheld Homelessness 20-Jul-2026
Summary: We have partly upheld this complaint as the Council failed to notify Mrs Y of her right to appeal to the county court against its decision that her temporary accommodation was suitable. The Council agreed to resolve the complaint early by apologising to Mrs Y and making a symbolic payment to acknowledge the injustice caused. We will not investigate other aspects of Mrs Y’s complaint as it is reasonable to expect her to go to court and any fault by the Council will not have caused enough injustice to justify an investigation of her complaint.
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Oldham Metropolitan Borough Council (25 012 641)
Statement Upheld Alternative provision 20-Jul-2026
Summary: The Council was at fault in delaying in issuing an Education, Health and Care Plan for child Y. It was also at fault for failing to arrange suitable alternative educational provision for Y. The Council’s handling of Mr X’s complaint was poor. The Council’s faults caused Y lost educational provision, and caused Mr X uncertainty, frustration, put him to time and trouble and delayed his appeal rights. The Council agreed to apologise and make payments to Mr X to remedy the injustice caused by its faults. It has also agreed recommendations to improve its services.
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West Northamptonshire Council (25 013 090)
Statement Upheld Special educational needs 20-Jul-2026
Summary: Mrs X complained the Council failed to secure suitable education for Y while he was out of school and delayed completing a reassessment of his Education, Health and Care needs. The Council was at fault for delay in agreeing to a reassessment and for not securing suitable education, causing frustration and meaning Y missed out on education he was entitled to. The Council has agreed to apologise and make payment to recognise the injustice caused.
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Manchester City Council (25 013 216)
Statement Upheld Looked after children 20-Jul-2026
Summary: We find no fault in the way the Council handled Miss X’s complaint about lack of respite care for her foster child. The Council found fault and injustice, apologised, made a payment to Miss X, and improved its service, as the statutory complaint investigation recommended. The Council has agreed to make a further payment to remedy some outstanding injustice.
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Milton Keynes Council (25 022 989)
Statement Closed after initial enquiries Homelessness 20-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision on her homelessness application. This is because it was reasonable for Ms X to use her rights of review and appeal.