Decision search
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Statement Upheld Assessment and care plan 20-Jul-2026
Summary: Mrs B complained the Council has failed to provide her daughter with care and support and has failed to provide her with any support as a carer. We found delay in carrying out a financial assessment and service failure in finding a personal assistant caused uncertainty and distress. The Council has agreed to make symbolic payments to Mrs B and her daughter to remedy this.
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Oxfordshire County Council (25 014 335)
Statement Upheld Special educational needs 20-Jul-2026
Summary: Mrs X complained the Council failed to ensure her daughter received a suitable education when she was unable to attend school. Mrs X also complained the Council has failed to ensure her daughter received the special educational provision set out in Section F of her Education, Health and Care (EHC) Plan. We found the Council’s failure to ensure Y received a suitable full time education between November 2024 and July 2025 is fault. As is the failure to provide the provision set out in the EHC Plan. These faults have caused Mrs X and Y distress and uncertainty and meant Y missed out on a suitable education for a whole academic year. The Council will apologise and make a payment to Mrs X.
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Calderdale Metropolitan Borough Council (25 015 655)
Statement Closed after initial enquiries Planning applications 20-Jul-2026
Summary: We will not investigate this complaint about a planning application because there is insufficient evidence of fault in the Council’s actions to justify our involvement.
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Statement Closed after initial enquiries Special educational needs 20-Jul-2026
Summary: Miss X complained the Council failed to provide a suitable school placement for her son. The Ombudsman is unable to consider her complaint as Miss X used her right of appeal and other matters are closely connected to the matters appealed of and so we would not investigate them.
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London Borough of Tower Hamlets (25 018 172)
Statement Upheld Allocations 20-Jul-2026
Summary: Mrs C complained about the way the Council in respect of her housing application, dealt with her request for a medical assessment and her request for a direct offer of accommodation. We found fault in the Council’s actions. It has agreed to apologise to Mrs C, make a symbolic payment and improve its procedures for the future.
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Suffolk County Council (25 021 654)
Statement Closed after initial enquiries Child protection 20-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. There is not enough evidence of fault in the Council’s recent handling of her children’s case to justify our involvement. Other parts of Miss X’s complaints are late and could have been brought to us sooner.
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Kent County Council (25 022 165)
Statement Closed after initial enquiries Other 20-Jul-2026
Summary: We will not investigate this complaint that the Council did not check its records to confirm if Mr X had parental responsibility, failed to consult him when undertaking assessments and failed to safeguard his child. This is because it is unlikely an investigation would add to the Council’s response, there is no worthwhile outcome achievable by our investigation, and it is unlikely we will find fault.
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Cambridgeshire County Council (25 022 396)
Statement Upheld Special educational needs 20-Jul-2026
Summary: We upheld most of Miss X’s complaints about delays in the Education, Health and Care process regard her child, Y; her complaint about lack of alternative provision; and her complaint about poor communication because the Council upheld the complaints. The Council apologised, offered a total symbolic payment of £2,300, and explained service improvements it had made. This is in line with the Ombudsman’s Guidance on Remedies. We did not investigate part of the complaint because it was late.
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Kent County Council (25 022 617)
Statement Closed after initial enquiries Charging 20-Jul-2026
Summary: We will not investigate this complaint about the Council failing to provide Mrs X with a breakdown of care costs for the care her aunt received. This is because further investigation would not lead to a different outcome.
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Barchester Healthcare Homes Limited (24 018 019)
Statement Upheld Residential care 20-Jul-2026
Summary: There was fault on the part of the care provider which led to suffering and distress for Mr X and distress for Mrs X. The care provider acknowledges fault in its record keeping and offers a goodwill payment. It should make a more significant payment to reflect the injustice caused by its actions.