Decision search
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Care UK Community Partnerships Ltd (25 008 149)
Statement Upheld Residential care 20-Jul-2026
Summary: Mrs Z complained Care UK Community Partnerships Ltd (the care provider) moved her brother, Mr X into unsuitable residential care accommodation without properly assessing his needs and ended his stay without giving notice. She says this distressed Mr X and his family and financially impacted them. We uphold the complaint. The care provider did not properly assess Mr X’s care and support needs and did not properly respond to Mrs Z’s complaint. Mr X and Mrs Z suffered injustice. The care provider has agreed to apologise, make a financial payment and improve its service.
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South Gloucestershire Council (25 010 872)
Statement Upheld Trees 20-Jul-2026
Summary: Mr X complained about the Council’s response to his concerns about removal of trees and failure to maintain a fence between a bank alongside his home and a footpath and road. We have not found fault by the Council in the way it made its decision not to replace the fence or trees. We have found fault, causing injustice, with the Council’s complaint handling. The Council has agreed to remedy this injustice by apologising to Mr X.
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Manchester City Council (25 011 932)
Statement Upheld Homelessness 20-Jul-2026
Summary: We have partly upheld this complaint as the Council failed to notify Mrs Y of her right to appeal to the county court against its decision that her temporary accommodation was suitable. The Council agreed to resolve the complaint early by apologising to Mrs Y and making a symbolic payment to acknowledge the injustice caused. We will not investigate other aspects of Mrs Y’s complaint as it is reasonable to expect her to go to court and any fault by the Council will not have caused enough injustice to justify an investigation of her complaint.
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Oldham Metropolitan Borough Council (25 012 641)
Statement Upheld Alternative provision 20-Jul-2026
Summary: The Council was at fault in delaying in issuing an Education, Health and Care Plan for child Y. It was also at fault for failing to arrange suitable alternative educational provision for Y. The Council’s handling of Mr X’s complaint was poor. The Council’s faults caused Y lost educational provision, and caused Mr X uncertainty, frustration, put him to time and trouble and delayed his appeal rights. The Council agreed to apologise and make payments to Mr X to remedy the injustice caused by its faults. It has also agreed recommendations to improve its services.
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West Northamptonshire Council (25 013 090)
Statement Upheld Special educational needs 20-Jul-2026
Summary: Mrs X complained the Council failed to secure suitable education for Y while he was out of school and delayed completing a reassessment of his Education, Health and Care needs. The Council was at fault for delay in agreeing to a reassessment and for not securing suitable education, causing frustration and meaning Y missed out on education he was entitled to. The Council has agreed to apologise and make payment to recognise the injustice caused.
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Manchester City Council (25 013 216)
Statement Upheld Looked after children 20-Jul-2026
Summary: We find no fault in the way the Council handled Miss X’s complaint about lack of respite care for her foster child. The Council found fault and injustice, apologised, made a payment to Miss X, and improved its service, as the statutory complaint investigation recommended. The Council has agreed to make a further payment to remedy some outstanding injustice.
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Milton Keynes Council (25 022 989)
Statement Closed after initial enquiries Homelessness 20-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision on her homelessness application. This is because it was reasonable for Ms X to use her rights of review and appeal.
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City of Bradford Metropolitan District Council (25 023 288)
Statement Upheld Child protection 20-Jul-2026
Summary: We upheld Mr X’s complaint about the Council’s handling of the children’s statutory complaints procedure. The Council agreed to resolve the complaint early by issuing an apology and paying Mr X a symbolic payment to acknowledge the injustice caused.
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Broxtowe Borough Council (25 023 575)
Statement Closed after initial enquiries Council tax 20-Jul-2026
Summary: We will not investigate this complaint about the Council’s application for a liability order regarding the recovery of unpaid council tax. This is because there is insufficient injustice to Mr and Mrs X to warrant investigation.
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Statement Closed after initial enquiries Councillor conduct and standards 20-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a code of conduct complaint against a councillor. There is insufficient evidence of fault in the way the Council considered the matter.