Decision search
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Bournemouth, Christchurch and Poole Council (24 003 462)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mrs X complained the Council failed to provide her child with an education or the provision set out in their education, health and care plan, delayed issuing a plan, and wrongly applied the law. Mrs X said this caused unnecessary and avoidable distress and frustration. We find fault and service failure which caused Mrs X and her child injustice. The Council has agreed to apologise and make a payment to remedy the injustice.
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Statement Upheld Allocations 24-Feb-2025
Summary: The Council was at fault for fettering its discretion to consider the circumstances of Mrs X’s case before refusing to consider a Disabled Facilities Grant to adapt her home. It was also at fault for failing to apply its allocations policy fairly and consistently across the Council’s area. To remedy the avoidable distress and uncertainty caused, the Council has agreed to apologise, make new decisions and act to improve its services.
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London Borough of Redbridge (24 004 322)
Statement Upheld Homelessness 24-Feb-2025
Summary: Mrs D complained the Council placed her family in unsuitable temporary accommodation. We found fault causing distress and financial loss. The Council has agreed to make a payment to Mrs D to remedy this.
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Cheshire West & Chester Council (24 004 856)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mr X complained about the Council’s failure to provide a school place for his son (Y) from April to September 2023. He also complained about the Council’s failure to engage with the family during the transfer of Y’s Education Health and Care Plan from a different council and about naming an unsuitable school for Y from September 2023. We did not investigate the suitability of the school named for Y from September 2023 as Mr X could have appealed to the Tribunal. We found fault in the Council’s transfer process and in its communication with Mr X. The Council’s fault caused injustice to Y and Mr X. The Council agreed to apologise, to make a symbolic payment to recognise Y’s loss of education and Mr X’s distress and to carry out some service improvements.
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Transport for London (24 015 912)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Authority ending a bus journey early without providing a refund or a free replacement ticket to extend the journey. We cannot determine claims about breaches of contractual conditions. Only the courts can do this.
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King's Lynn & West Norfolk Council (24 000 985)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to replace a fence which it says is not its responsibility. We cannot determine the ownership of property boundaries. Only the courts can decide such matters.
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Royal Borough of Windsor and Maidenhead Council (24 015 842)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault in the course of amending the complainant’s child’s Education Health and Care plan and in responding to her subsequent complaint. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Slough Borough Council (24 016 127)
Statement Closed after initial enquiries Council tax 22-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about council tax arrears recovery. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Statement Closed after initial enquiries Allocations 22-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cheshire East Council (24 016 404)
Statement Closed after initial enquiries Disabled children 22-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council officer in carrying out an assessment of the complainant’s son’s needs. This is because investigation would achieve nothing significant.