Decision search
Your search has 59746 results
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Reigate & Banstead Borough Council (25 016 899)
Statement Not upheld Council tax 04-Aug-2026
Summary: We have not found fault in the Council’s handling of Mr X’s council tax arrears, the enforcement fees, the repayment arrangement, or his vulnerability and affordability.
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Wychavon District Council (25 017 031)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We will not investigate this complaint about Mr X’s priority band on the Council’s housing register. This is because there is insufficient evidence of fault that would justify further investigation.
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London Borough of Croydon (25 018 213)
Statement Closed after initial enquiries Private housing 04-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s advice to his tenant. This is because there is not enough evidence of fault to justify an investigation.
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Cheshire West & Chester Council (25 018 458)
Statement Upheld Special educational needs 04-Aug-2026
Summary: Mrs X complained the Council delayed issuing her child's final amended EHC Plan and failed to provide suitable full-time education while they were out of school. We found the Council was at fault. This delayed Mrs X's right of appeal to the SEND Tribunal, caused avoidable distress and uncertainty, and resulted in missed education and special educational provision. The Council has agreed to apologise and make an increased payment to Mrs X.
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Solihull Metropolitan Borough Council (25 018 735)
Statement Closed after initial enquiries Homelessness 04-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2023 and its subsequent offers of unsuitable accommodation under its homelessness duty. We will not investigate the housing application consideration because it concerns matters which the complainant was aware of more than 12 months before complaining to us. We will not investigate the complaints about the suitability of offers because it was reasonable for Miss X to challenge them using the review/appeals procedure available under the homelessness legislation.
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London Borough of Brent (25 019 117)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We cannot investigate Mr X’s complaint about delays in repairs before a property could be let. We do not have the power to consider complaints about the provision or management of social housing by a council acting as a registered social housing provider.
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London Borough of Ealing (25 019 153)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We cannot investigate Mr X’s complaint about disrepair in his social housing tenancy. The law says we cannot investigate the management of social housing. We will not investigate Mr X’s complaint about his priority for a move to a new home. There is not enough evidence of fault in the Council’s actions to justify investigation.
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Calderdale Metropolitan Borough Council (25 000 513)
Statement Upheld Other 04-Aug-2026
Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.
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NHS West Yorkshire ICB - Wakefield District (25 000 513a)
Statement Upheld Mental health services 04-Aug-2026
Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.
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Lancashire County Council (25 002 463)
Statement Upheld Special educational needs 04-Aug-2026
Summary: We found fault with the Council delaying outside the statutory timescales producing Mrs X’s child’s Education, Health and Care Plan. We also found fault with the Council failing to consider the suitability of Mrs X’s child’s access to education for three months. The Council agreed to apologise to Mrs X and pay her symbolic financial payments for the injustice the Council’s fault caused to Mrs X and her child.