Decision search
Your search has 59746 results
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Statement Upheld Special educational needs 04-Aug-2026
Summary: Miss X complained the Council failed to provide suitable education and special educational provision for Y, delayed reviewing and amending his EHC Plan, failed to secure a suitable school placement, and communicated poorly. We found fault causing injustice. Y lost educational opportunity and Miss X experienced distress, uncertainty, delayed appeal rights, and avoidable time and trouble. The Council has accepted our recommendations.
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Harlow District Council (25 007 956)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. The Council offered an appropriate and proportionate remedy for failing to tell Mr X that he could seek a review of its decision on his application. There is not enough evidence of fault to justify an investigation into how the Council made its decision to refuse Mr X’s housing register application.
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Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Hillingdon (25 019 810)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application because there is insufficient evidence of fault in its decision-making to justify our investigation.
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Statement Closed after initial enquiries Council tax 04-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to give Mr X suitable time to pay his council tax arrears before referring his account to enforcement nor the Council’s failure to respond to the complaint Mr X made about this. This is because an investigation would be unlikely to find fault with the Council’s actions.
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North East Lincolnshire Council (25 023 377)
Statement Closed after initial enquiries Assessment and care plan 04-Aug-2026
Summary: We will not investigate this complaint about the Council’s delay in reviewing Mr Y’s care because any injustice is not significant enough to justify our involvement.
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Dudley Metropolitan Borough Council (25 023 394)
Statement Closed after initial enquiries Special educational needs 04-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to carry out annual reviews of an Education Health and Care plan. Part of the complaint is late, and there are no good reasons to consider it now. There is insufficient evidence of fault causing injustice in the remaining matters to warrant investigation.
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Surrey County Council (25 023 857)
Statement Closed after initial enquiries Safeguarding 04-Aug-2026
Summary: We will not investigate Miss X’s complaint about adult safeguarding. Part of the complaint has insufficient evidence of fault by the Council; part of it has insufficient injustice to justify an investigation; and we could not add any further meaningful outcome to the remaining part.
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Gateshead Metropolitan Borough Council (25 023 901)
Statement Closed after initial enquiries Private housing 04-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of private housing disrepair. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Southwark (25 023 937)
Statement Closed after initial enquiries Allocations 04-Aug-2026
Summary: We will not investigate this complaint about temporary accommodation suitability and delays in accessing the social housing transfer list. Part of this complaint is late, and there is insufficient evidence of fault in the Council’s actions to justify our involvement.