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  • Kent County Council (24 016 626)

    Statement Closed after initial enquiries Special educational needs 22-Feb-2025

    Summary: We cannot investigate this complaint that the Council was at fault during the process of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability). By law, we cannot consider a council’s actions during an appeal.

  • Southampton City Council (24 014 955)

    Statement Closed after initial enquiries Safeguarding 21-Feb-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s handling of safeguarding concerns relating to her mother, Mrs Y. This is because there is insufficient evidence of fault to justify our involvement.

  • Bury Metropolitan Borough Council (24 015 063)

    Statement Closed after initial enquiries Special educational needs 21-Feb-2025

    Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or alternative educational provision for her child. This is because these matters overlap with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.

  • Westminster City Council (24 015 144)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Feb-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s refusal to award her a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.

  • Wigan Metropolitan Borough Council (24 015 154)

    Statement Upheld Alternative provision 21-Feb-2025

    Summary: We will not investigate Mrs X’s complaint that the Council’s remedy offer to recognise her child’s missed education is insufficient. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • City of York Council (24 015 547)

    Statement Closed after initial enquiries Traffic management 21-Feb-2025

    Summary: We will not investigate this complaint about the Council’s failure to conduct an Environmental Impact Assessment before installing speed bumps in the road where the complainant lives. There is insufficient evidence of fault in the Council’s actions.

  • Birmingham City Council (24 015 660)

    Statement Closed after initial enquiries Charging 21-Feb-2025

    Summary: We will not investigate Mr X’s complaint the Council has incorrectly reduced the disability related expenses allowed in his brother’s financial assessment. This is because there is insufficient evidence of fault.

  • London Borough of Croydon (23 020 786)

    Report Upheld Assessment and care plan 21-Feb-2025

    Summary: Miss X complained about the Council’s decision to withdraw funding for nighttime care. She said the Council’s decision to remove the care meant she did not have suitable support and could not afford the care and tax obligations as an employer of a personal assistant. Miss X said this impacted her independence, health and finances. There was fault in the way the Council did not meet Miss X’s needs and did not manage the direct payment suitably. Miss X’s needs were not met.

  • City of Bradford Metropolitan District Council (24 009 886)

    Statement Closed after initial enquiries Assessment and care plan 21-Feb-2025

    Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.

  • Bradford Teaching Hospitals NHS Foundation Trust (24 009 886a)

    Statement Closed after initial enquiries Hospital acute services 21-Feb-2025

    Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.

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