Worcestershire County Council (22 016 661)

Statement Closed after initial enquiries Other 28-Mar-2023

Summary: We will not investigate this complaint about damage to the complainant’s fence. It is reasonable for the complainant to ask the courts to decide whether the Council is liable for the damage.

City of Bradford Metropolitan District Council (22 010 727)

Statement Upheld Other 23-Mar-2023

Summary: The complainant (Mrs X) said the Council failed when considering her Clear Air Zone (CAZ) exemption application. The Council gave her misleading and incomplete advice and failed to exercise its discretion. We found fault with the Council which caused Mrs X injustice. We recommend the Council apologise, re-consider its decision and make a payment for Mrs X to recognise her distress.

Cambridge City Council (22 016 521)

Statement Closed after initial enquiries Other 23-Mar-2023

Summary: We will not investigate Mr X’s complaint about the Council removing and disposing of his vehicle. There is not enough evidence of fault by the Council to warrant an investigation.

London Borough of Barnet (22 016 300)

Statement Closed after initial enquiries Other 23-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X a dropped kerb at her property. This is because we are unlikely to find evidence of fault by the Council.

Bristol City Council (22 016 201)

Statement Closed after initial enquiries Other 21-Mar-2023

Summary: We will not investigate this complaint about the Council’s temporary closure of a path and the traffic order process it used. There is insufficient evidence of fault which would warrant an investigation.

Worcestershire County Council (22 016 311)

Statement Closed after initial enquiries Other 20-Mar-2023

Summary: We will not investigate this complaint about the Council’s refusal to attend a site meeting or discuss the complainants request for highway pre-planning application advice. There is not enough evidence of fault in the Council’s actions to warrant our involvement.

Leeds City Council (22 016 308)

Statement Closed after initial enquiries Other 15-Mar-2023

Summary: We will not investigate this complaint about highway maintenance. This is because the courts, insurers and tribunal are better placed to consider the issues raised in his complaint.

London Borough of Brent (22 015 888)

Statement Closed after initial enquiries Other 15-Mar-2023

Summary: We will not investigate this complaint about a highways matter. This is because another body is better placed to consider the complaint.

London Borough of Islington (22 006 243)

Statement Upheld Other 14-Mar-2023

Summary: Mr X complained that he should not have to pay storage costs before his car is released by enforcement agents acting on behalf of the Council. He says he has suffered injustice because being without a car has meant he has had difficulty working and made it difficult for him to visit his child. We find the Council at fault and have made recommendations to remedy the injustice caused.

London Borough of Havering (22 015 777)

Statement Closed after initial enquiries Other 09-Mar-2023

Summary: We will not investigate this complaint about Mr X’s claim of damage to his property caused by traffic vibration from the highway surface. It is reasonable for him to submit his claim to the Council’s insurers and if no liability is accepted to seek a remedy in the courts.