Worcestershire County Council (22 014 707)

Statement Closed after initial enquiries Trading standards 27-Feb-2023

Summary: We will not investigate Mrs X’s complaint about the Council’s investigation into the actions of a local builder. This is because Mrs X’s injustice lies in financial loss resulting from the actions of the builder, rather than any fault by the Council.

Lancashire County Council (22 014 673)

Statement Closed after initial enquiries Trading standards 20-Feb-2023

Summary: We will not investigate Mr X’s complaint about the Council’s Trading Standards team’s decision not to take formal action against a local business. This is because there is not enough evidence of fault affecting its decision. The decision also does not cause Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for him.

Somerset County Council (22 011 474)

Statement Closed after initial enquiries Trading standards 13-Dec-2022

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take further action against a trader who he says sold him a faulty product. This is because there is not enough evidence of fault by the Council causing Mr X significant injustice. The issue Mr X reported to the Council is a private civil matter and his remedy for the issue lies in a claim against the trader at court.

Lancashire County Council (22 010 167)

Statement Closed after initial enquiries Trading standards 14-Nov-2022

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action in relation to a Trading Standards case. This is because we are unlikely to find evidence of fault by the Council.

Central Bedfordshire Council (22 000 645)

Statement Not upheld Trading standards 27-Oct-2022

Summary: Mrs X complained the Council did not properly investigate a building company who defrauded her out of a large sum of money. She said this matter caused her emotional distress and financial loss. The Council was not at fault for deciding not to investigate Mrs X’s complaint.

Tameside Metropolitan Borough Council (22 008 785)

Statement Closed after initial enquiries Trading standards 25-Oct-2022

Summary: We will not investigate this complaint about the Council’s handling of matters relating to a Trading Standards complaint raised by Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

London Borough of Barnet (22 008 280)

Statement Closed after initial enquiries Trading standards 10-Oct-2022

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a rogue builder. This is because Mr X’s injustice stems from the actions of the builder and we cannot hold the Council responsible for this. The Council accepts procedural fault in relation to record-keeping and its communication with Mr X but it has provided a suitable remedy for this. Further investigation would not achieve any worthwhile outcome for Mr X.

Lincolnshire County Council (22 007 466)

Statement Closed after initial enquiries Trading standards 21-Sep-2022

Summary: We will not investigate this complaint about the Council’s Trading Standards Service’s response to an accident involving an A Frame tow bar. This is because we are unlikely to find evidence of fault by the Council.

Milton Keynes Council (22 006 188)

Statement Closed after initial enquiries Trading standards 23-Aug-2022

Summary: We will not investigate this complaint about the way the Council decided not to prosecute a builder. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault in the way the Council considered the complaint. The claimed injustice is the fault of the builder, not the Council.

Sandwell Metropolitan Borough Council (21 017 888)

Statement Closed after initial enquiries Trading standards 26-Jun-2022

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her concerns about a local builder. This is because there is not enough evidence of fault by the Council and the Council’s decision does not cause Ms X significant injustice.