Cumbria County Council (22 015 638)

Statement Closed after initial enquiries Drainage 26-Mar-2023

Summary: We will not investigate this complaint about the Council’s response to work carried out to a watercourse by the landowner. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Herefordshire Council (22 011 494)

Statement Upheld Drainage 24-Mar-2023

Summary: Mr X complained the Council delayed in accepting responsibility for land which flooded and delayed in planning and organising remedial work, causing him distress. The Council has now completed stage one of the work after a significant delay. This is fault.

North East Derbyshire District Council (22 003 408)

Statement Not upheld Drainage 20-Mar-2023

Summary: Mrs C complained the Council failed to properly investigate and take appropriate action in response to her reports of breaches of planning control in relation to drainage which resulted in flooding at her property. We have found no evidence of fault by the Council.

Blackburn with Darwen Council (22 006 065)

Statement Closed after initial enquiries Drainage 13-Mar-2023

Summary: We will not investigate this complaint about how the Council dealt with drainage issues. This is because a complainant has used their right of appeal against the Council’s decision to serve notices against her. Other matters happened too long ago.

Wakefield City Council (22 014 493)

Statement Closed after initial enquiries Drainage 01-Mar-2023

Summary: Ms X complains about the Council’s decision not to re-instate a highway drain back to its original position despite the new drain causing flooding to her land. We will not investigate the complaint because an investigation cannot achieve the outcome Ms X seeks.

St Helens Metropolitan Borough Council (22 014 611)

Statement Closed after initial enquiries Drainage 16-Feb-2023

Summary: We will not investigate this complaint about the Council’s response to a flooding event. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. A parish council is making the complaint. We cannot investigate complaints made by public bodies.

Environment Agency (22 009 755)

Statement Closed after initial enquiries Drainage 03-Feb-2023

Summary: We will not investigate Mr X’s complaint about the Environment Agency deciding not to take enforcement action against a flood defence development near his property. There is not enough evidence of fault in the Agency’s discretionary decision not to enforce to justify an investigation. Even if there were fault, there is not enough evidence the decision causes Mr X such significant personal injustice to warrant an investigation.

Essex County Council (22 014 101)

Statement Closed after initial enquiries Drainage 03-Feb-2023

Summary: We will not investigate Mr X’s complaint about the Council not clearing gullies on the road where he lives. Even if there were Council fault in how it has sought to resolve the matter, it does not cause Mr X sufficient personal injustice to warrant us investigating. Investigation would also not achieve a different outcome.

London Borough of Barnet (22 014 099)

Statement Closed after initial enquiries Drainage 02-Feb-2023

Summary: We will not investigate Mr X’s complaint about surface water flooding on a road near his house. Even if there has been Council fault in how it has sought to resolve the flooding, the matter does not cause Mr X sufficient personal injustice to warrant us investigating. There is not enough evidence of fault in the Council’s decision on the works required and the priority given to them to justify us investigating. Investigation would also not achieve a different outcome.

Stockport Metropolitan Borough Council (22 013 379)

Statement Closed after initial enquiries Drainage 01-Feb-2023

Summary: We will not investigate this complaint about damage to the complainant’s property caused by flooding from land the Council owns. This is because the complaint is made late and because matters of liability are for insurers and then the courts.