Transport for London (21 013 162)

Statement Closed after initial enquiries Other 08-Feb-2022

Summary: We will not investigate this complaint about the vehicle scrappage scheme because there is insufficient evidence of fault by the Authority.

Lincolnshire County Council (21 016 284)

Statement Closed after initial enquiries Other 08-Feb-2022

Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to maintain an uneven road. This is because it is reasonable for Mrs B to put in a compensation claim to the Council, and if needed pursue the claim at court.

Cambridgeshire County Council (21 016 374)

Statement Closed after initial enquiries Other 08-Feb-2022

Summary: We will not investigate this complaint about the Council’s failure to repair a pothole. This is because it is reasonable for Mr B to take action through the courts.

London Borough of Barking & Dagenham (20 011 162)

Statement Upheld Other 04-Feb-2022

Summary: Mr and Mrs B both complain the Council has not dealt properly with an application for a dropped kerb and the introduction of a controlled parking zone (CPZ). The Council is at fault because it didn’t properly advise Mr and Mrs B and failed to follow its complaints process. Mr and Mrs B lost the ability to apply for a dropped kerb under a previous policy. The Council has agreed to pay Mr and Mrs B £50 for their time and trouble and consider Mr and Mrs B’s vehicle crossover application under the previous policy in place when they approached the Council in early January 2020.

London Borough of Barking & Dagenham (21 000 115)

Statement Upheld Other 04-Feb-2022

Summary: Mr and Mrs B both complain the Council has not dealt properly with an application for a dropped kerb and the introduction of a controlled parking zone (CPZ). The Council is at fault because it didn’t properly advise Mr and Mrs B and failed to follow its complaints process. Mr and Mrs B lost the ability to apply for a dropped kerb under a previous policy. The Council has agreed to pay Mr and Mrs B £50 for their time and trouble and consider Mr and Mrs B’s vehicle crossover application under the previous policy in place when they approached the Council in early January 2020.

City of Bradford Metropolitan District Council (21 016 379)

Statement Closed after initial enquiries Other 04-Feb-2022

Summary: We will not exercise discretion to investigate this complaint about personal injuries suffered by Mrs X after she fell on a public path. This is because it is reasonable to expect her to go to court to determine any liability owed by the Council.

Kent County Council (21 013 686)

Statement Closed after initial enquiries Other 03-Feb-2022

Summary: Mr X complains about the Council claiming that part of his land is part of the public highway. The Ombudsman will not investigate this complaint. This is because the complaint concerns a dispute about highway boundaries which can only be determined by the courts or the statutory modification procedure.

London Borough of Havering (21 003 418)

Statement Closed after initial enquiries Other 02-Feb-2022

Summary: We will not investigate this complaint about traffic noise. This is because there is not enough evidence of fault to justify investigating and there is a body better placed to consider the issue raised.

Birmingham City Council (21 013 099)

Statement Closed after initial enquiries Other 02-Feb-2022

Summary: We will not investigate this complaint about damage to a car in a car park where the CCTV was not working. This is because it is reasonable for the complainant to use the legal remedy available.

North West Leicestershire District Council (21 013 354)

Statement Closed after initial enquiries Other 01-Feb-2022

Summary: We will not investigate this complaint about matters relating to the Council’s installation of a new road and new gates close to Mr X’s home. This is because we are unlikely to add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.