Buckinghamshire Council (21 011 790)

Statement Closed after initial enquiries Other 07-Dec-2021

Summary: We will not investigate Mrs X’s complaint about the Council not investigating further and confirming the ownership of two walls near her property. There is not enough evidence of fault by the Council, or of a significant personal injustice being caused to Mrs X by the matter, to warrant us investigating.

London Borough of Enfield (21 011 836)

Statement Upheld Other 06-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s contractor incorrectly impounding his car and causing damage to it. The Council has offered appropriate remedies to Mr X for the impounding error, and denied liability for his car damage claim. Investigation would not achieve a different outcome. It is reasonable for Mr X to pursue this damage claim in court.

Lincolnshire County Council (21 011 954)

Statement Closed after initial enquiries Other 06-Dec-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s contractor’s works to her parents’ vehicle crossover, and the damage she claims it caused to her car. If council insurers deny liability, it is for the courts to establish any liability in property damage complaints. It is reasonable for Mrs X to pursue the matter in court. We will not investigate Mrs X’s complaint about the Council’s own complaint process in isolation from the core vehicle damage issue.

Birmingham City Council (21 002 555)

Statement Upheld Other 01-Dec-2021

Summary: Mr X complains about the Council’s decision to refuse his application for a dropped kerb at his property. We found fault by the Council as it delayed responding to Mr X’s query about its decision to refuse the application. The Council has provided a suitable remedy. We found no fault by the Council in the way it made a decision on Mr X’s application for a dropped kerb so have completed our investigation.

Transport for London (21 010 339)

Statement Closed after initial enquiries Other 01-Dec-2021

Summary: We will not investigate this complaint about the rejection of an application to the Authority’s light van and minibus scrappage scheme. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Redbridge (21 010 259)

Statement Closed after initial enquiries Other 30-Nov-2021

Summary: We will not investigate this complaint about an application for a dropped kerb because it is unlikely we would find fault by the Council, In addition, there is insufficient evidence of injustice.

London Borough of Richmond upon Thames (21 011 240)

Statement Closed after initial enquiries Other 30-Nov-2021

Summary: We will not investigate this complaint about a claim of damage to Mr X’s car windscreen caused by adhesive from a parking penalty notice. It is reasonable for Mr X to submit an insurance claim and if liability is not accepted, to seek a remedy in the courts.

City of York Council (19 012 723)

Statement Upheld Other 30-Nov-2021

Summary: Mr C says the Council is at fault for its failure to progress an application to stop up a section of verge on a road which borders his property. He says the Council agreed to progress the application and stopped without good reason. He says this caused him injustice because he incurred expense by arranging surveys and entering into agreements with utility companies. He says the process has also caused him distress and taken a lot of his time. The Council was at fault for administrative errors and a failure to explain its decision-making process. It should write to Mr C explaining its reasoning and pay him a sum in recognition of his distress, time and trouble.

Isle of Wight Council (21 010 519)

Statement Closed after initial enquiries Other 29-Nov-2021

Summary: Mr X complains the Council failed to act to prevent flooding to his home over many years. We will not exercise discretion to investigate this complaint. This is because there are no good reasons why he should not seek a remedy in the courts for his losses.

Epping Forest District Council (21 009 898)

Statement Closed after initial enquiries Other 25-Nov-2021

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.