Kent County Council (21 012 155)

Statement Closed after initial enquiries Highway repair and maintenance 22-Dec-2021

Summary: We will not investigate this complaint about the flooding to the complainant’s property. This is because there is not enough evidence of fault in the Council’s decision-making process to justify investigating and it would not be unreasonable to expect Mr B to go to court to pursue a claim for damage and loss.

Hampshire County Council (21 012 242)

Statement Closed after initial enquiries Highway repair and maintenance 21-Dec-2021

Summary: We will not investigate this complaint that the Council are responsible for the cost of repairs to the complainants car due to its poor maintenance of the highway. This is because it is reasonable for the complainant to pursue the matter in court.

London Borough of Sutton (21 011 460)

Statement Upheld Highway repair and maintenance 16-Dec-2021

Summary: We will not investigate this complaint about the Council’s delay in repairing a pavement. This is because part of the complaint is late and the Council has agreed to repair the path.

Worcestershire County Council (21 011 265)

Statement Closed after initial enquiries Highway repair and maintenance 15-Dec-2021

Summary: We will not investigate this complaint about road markings and signposts at a specific road junction. This is because there is insufficient evidence of fault to justify our involvement.

Staffordshire County Council (21 012 228)

Statement Closed after initial enquiries Highway repair and maintenance 14-Dec-2021

Summary: We will not investigate Mrs X’s complaint about the damage to her car after it hit a pothole. It is for the Council’s insurers or the courts to establish liability in property damage complaints. It is reasonable for Miss X to make a claim against the Council and pursue the matter in court.

South Tyneside Metropolitan Borough Council (21 012 414)

Statement Closed after initial enquiries Highway repair and maintenance 14-Dec-2021

Summary: We will not investigate Mrs X’s complaint about her personal injury claim against the Council. If she has not yet done so, it would be reasonable for Mrs X to use her right to pursue the matter in court. If she has taken such legal action, we cannot investigate as that action takes the matter outside our jurisdiction.

London Borough of Hounslow (21 013 437)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2021

Summary: We will not exercise discretion to investigate this complaint about damage caused to Mr X’s car arising from the poor state of a road. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.

Herefordshire Council (21 011 881)

Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s failure to carry out repairs to the road behind his property. This is because it would be reasonable for Mr X to take the matter to court.

Cheshire East Council (21 011 901)

Statement Closed after initial enquiries Highway repair and maintenance 09-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to cut back vegetation on a shared pedestrian and cycle path. There is not enough evidence of fault in the Council’s process, or enough evidence of a significant personal injustice caused to Mr X by the matter, to warrant us investigating.

Wakefield City Council (21 009 701)

Statement Upheld Highway repair and maintenance 08-Dec-2021

Summary: We shall not investigate this complaint about delay repairing the road. This is because during our consideration of the complaint the Council offered an acceptable remedy.