Archive has 266 results
-
Leeds City Council (21 015 544)
Statement Closed after initial enquiries Highway repair and maintenance 14-Feb-2022
Summary: We will not investigate this late complaint about the Council’s workmen blocking Mr Y’s driveway. There is not a good reason Mr X did not complain to us sooner.
-
West Northamptonshire Council (21 016 557)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2022
Summary: We will not investigate Mrs C’s complaint that her car was damaged due to the Council’s failure to repair a pothole. This is because it is reasonable for Mrs C to pursue her compensation claim at court.
-
Essex County Council (21 015 351)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2022
Summary: We will not investigate Mr X’s complaint that the road outside his home is uneven causing pooling of water when it rains and passing traffic to drench his driveway. There is insufficient evidence of Council fault in its decision that the condition of the road is not a priority repair. Investigation will not achieve what Mr X wants.
-
Oxfordshire County Council (21 014 943)
Statement Closed after initial enquiries Highway repair and maintenance 10-Feb-2022
Summary: We will not exercise discretion to investigate this complaint about highway layouts approved by the Council for adoption. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
West Sussex County Council (21 015 178)
Statement Closed after initial enquiries Highway repair and maintenance 10-Feb-2022
Summary: We will not investigate Miss X’s complaint about being injured following a fall on a pavement. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
-
Hertfordshire County Council (21 004 527)
Statement Upheld Highway repair and maintenance 08-Feb-2022
Summary: Mrs X complained the Council cut down trees and a hedgerow over a 1-kilometre stretch in a conservation area. Mrs X says the Council’s actions have impacted her privacy, removed a sound and pollutant barrier and have caused her anxiety, emotional damage and stress. The Ombudsman found fault with the Council’s failure to consult with the district council and tell Mrs X of the clearance works. The Ombudsman considered the Council’s offer of £500 to Mrs X suitable. The Ombudsman did not find fault with the Council’s decision to complete the clearance works.
-
South Gloucestershire Council (21 014 674)
Statement Closed after initial enquiries Highway repair and maintenance 08-Feb-2022
Summary: We will not investigate this complaint about the processed followed to close a road close to the complainant’s home. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has not suffered enough personal injustice to warrant our involvement. And further investigation is unlikely to lead to a different outcome.
-
Devon County Council (21 016 345)
Statement Closed after initial enquiries Highway repair and maintenance 07-Feb-2022
Summary: We will not investigate Mr B’s complaint that the Council has failed to maintain the road where he lives. This is because it is reasonable for Mr B to apply to court for an order requiring the Council to repair the road.
-
Lancashire County Council (21 016 149)
Statement Closed after initial enquiries Highway repair and maintenance 04-Feb-2022
Summary: We will not investigate Mr C’s complaint that his car was damaged due to the Council’s failure to make safe a section of road after roadworks. This is because it is reasonable for Mr C to pursue his compensation claim at court.
-
Statement Closed after initial enquiries Highway repair and maintenance 04-Feb-2022
Summary: We will not investigate this complaint about delay by the Council in replying to the complainant’s complaint about damage to his mobility scooter. That is because it is not unreasonable to expect him to seek a remedy in the courts or through insurers.