Transport for London (21 009 612)

Statement Upheld Other 27-Mar-2022

Summary: Mr C complains about the way the Authority dealt with his vehicle scrappage scheme application. Mr C says the Authority wrongly rejected his application and he spent unnecessary time and trouble in trying to resolve the matter. We have found fault in the Authority’s handling of Mr C’s application but consider the agreed action to review information provided to applicants together the action already proposed by the Authority of an apology and £250 is enough to provide a suitable remedy.

Birmingham City Council (21 018 027)

Statement Closed after initial enquiries Other 25-Mar-2022

Summary: We will not investigate this complaint about a dropped kerb application. This is because there is not enough evidence of fault to justify investigating.

Birmingham City Council (21 018 679)

Statement Closed after initial enquiries Other 24-Mar-2022

Summary: We will not investigate Mr B’s complaint that his property was damaged when the Council cut the grass outside his home. This is because it is reasonable for Mr B to pursue his compensation claim at court.

Nottinghamshire County Council (21 017 805)

Statement Closed after initial enquiries Other 24-Mar-2022

Summary: We will not investigate this complaint about the Council accusing the complainant of obstructing highway land. The Council has apologised for its error and confirmed it has corrected its records. Further investigation is unlikely to lead to a different outcome.

London Borough of Redbridge (21 017 301)

Statement Closed after initial enquiries Other 23-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse a vehicle crossing extension. There is insufficient evidence of fault which would warrant an investigation.

Birmingham City Council (21 002 994)

Statement Not upheld Other 23-Mar-2022

Summary: We found no fault in how the Council dealt with X’s application for a dropped kerb.

Rossendale Borough Council (21 017 606)

Statement Closed after initial enquiries Other 21-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to correctly address correspondence to Mr X’s home. There is insufficient evidence of any substantial injustice which would warrant an investigation.

Transport for London (21 008 461)

Statement Upheld Other 18-Mar-2022

Summary: Mr X complained the Authority wrongly refused his applications under its Light Van Scrappage Scheme. There was no fault in how the Authority assessed Mr X’s grant applications. However, it did not reply to some later messages from Mr X. This caused him avoidable frustration for which the Authority agreed to apologise.

Lancashire County Council (21 017 348)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse permission for a disabled parking bay. There is insufficient evidence of fault which would warrant an investigation.

Isle of Wight Council (21 016 669)

Statement Closed after initial enquiries Other 17-Mar-2022

Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s Council Tax. This is because there is no evidence of fault in the Council’s actions. Mr X has raised other complaints which are late and affect all or most people in the Council’s area.