London Borough of Bromley (21 015 595)

Statement Closed after initial enquiries Building control 04-Feb-2022

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because we could not achieve the outcome the complainant wants.

London Borough of Sutton (21 014 385)

Statement Closed after initial enquiries Building control 01-Feb-2022

Summary: We will not investigate Mr X’s complaint about the Council’s building control services. His main concern relates to the information provided about its costs and we cannot decide between the conflicting statements of his agent and the Council’s officers on this point. It was Mr X’s choice, or that of his agent, to instruct the Council’s service without first obtaining an estimate of its charges.

Royal Borough of Greenwich (21 010 855)

Statement Closed after initial enquiries Building control 31-Jan-2022

Summary: We will not investigate this complaint about the Council’s failure to inspect Mr X’s building work as part of his application for Building Regulations approval. This is because the Council has now refunded his fee and there is nothing further we could achieve by investigating this complaint.

Northumberland County Council (21 014 391)

Statement Closed after initial enquiries Building control 28-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to take action against the developer of his property in relation to a retaining wall he believes is dangerous. This is because there is no evidence of fault by the Council.

South Ribble Borough Council (20 010 167)

Statement Not upheld Building control 27-Jan-2022

Summary: Mr X complained the Council failed to properly monitor the quality of building works carried out at his property. The Council was not at fault.

Sandwell Metropolitan Borough Council (21 012 757)

Statement Upheld Building control 19-Jan-2022

Summary: Ms X complains the Council failed to consider the impact of her neighbour’s extension on her home when it granted planning permission. The Council failed to keep a record of the reasons for its decision and publish this on its website. The Council has agreed to pay Ms X £100 and apologise for the unnecessary time and trouble caused. The Council should also take action to improve its services. We will not investigate this complaint as the Council has agreed to provide a remedy and there is nothing further we can achieve.

London Borough of Bromley (20 013 206)

Statement Not upheld Building control 19-Jan-2022

Summary: Mr X complained the Council failure to address concerns about his neighbour’s development. He said it did not comply with building regulations or its planning permission and created a potential risk of fire and water damage to his property. We do not find the Council was at fault because it considered Mr X’s concerns but reached a different conclusion to him about the development’s compliance with building regulations and planning permission.

Sevenoaks District Council (21 013 447)

Statement Closed after initial enquiries Building control 10-Jan-2022

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve the outcome the complainant wants.

Leeds City Council (21 012 664)

Statement Closed after initial enquiries Building control 07-Jan-2022

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a building control matter. This is because the Council’s actions have not caused Mr X injustice and as building work is currently on hold it is unlikely investigation would achieve anything more at this time.

Warwick District Council (21 012 042)

Statement Closed after initial enquiries Building control 06-Jan-2022

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s concerns about the safety of the building where he owns a flat. This is because the Council is not responsible for carrying out repairs or for the building itself and so Mr X has not been caused an injustice as a result of the Council’s actions.