Dudley Metropolitan Borough Council (21 012 704)

Statement Closed after initial enquiries Other 20-Jan-2022

Summary: We will not investigate Mr X’s complaint about how the Council handled his late mother’s personal data. That is because the Information Commissioner’s Office is better placed to deal with complaints about data protection. Mr X also complained about the Council’s wider actions in relation to safeguarding. This complaint is premature as it has not been through the Council’s complaint process. Mr X is unhappy in how the Council dealt with his complaint. We will not investigate this further as there is insufficient evidence of fault to warrant further investigation.

Lancashire County Council (21 013 575)

Statement Closed after initial enquiries Other 19-Jan-2022

Summary: We will not investigate this complaint about an interruption to a wedding ceremony. This is because we could not add to the previous investigation by the Council and because there is no evidence of fault causing a significant injustice.

Stoke-on-Trent City Council (21 013 868)

Statement Closed after initial enquiries Other 19-Jan-2022

Summary: We will not investigate this complaint about an alleged breach of the complainant’s confidentiality. This is because another body is better placed to do so.

London Borough of Enfield (21 001 805)

Statement Not upheld Other 19-Jan-2022

Summary: Mr B says the Council failed to act to ensure its online reporting service works properly. There is no fault in how the Council dealt with Mr B’s concerns.

Waverley Borough Council (21 009 630)

Statement Closed after initial enquiries Other 12-Jan-2022

Summary: We cannot investigate this complaint about a housing fraud investigation that was concluded in 2016. This is because we have no power to investigate a council when it is acting as a landlord and because the Housing Ombudsman has already considered the complaint. We also cannot investigate allegations of crime.

London Borough of Tower Hamlets (20 011 920)

Statement Upheld Other 12-Jan-2022

Summary: Mr D complains the Council’s policy on land charges searches discriminates against disabled people. There was fault in complaint handling for which the Council should apologise. I have found no evidence of fault in the other parts of Mr D’s complaint.

Warrington Council (21 011 560)

Statement Closed after initial enquiries Other 11-Jan-2022

Summary: We will not start an investigation into the way the Council dealt with a complaint. This is because we will not investigate complaint handling as a standalone issue.

Stoke-on-Trent City Council (21 012 825)

Statement Closed after initial enquiries Other 11-Jan-2022

Summary: We will not investigate this complaint about the Council’s Register Office. This is because the complainant has not been caused significant personal injustice. Even if we were to investigate, it is unlikely we would say the Council was at fault or be able to add anything to its response.

Sandwell Metropolitan Borough Council (21 013 017)

Statement Closed after initial enquiries Other 11-Jan-2022

Summary: We cannot investigate this complaint about the Council kidnapping the complainant, damaging his property and the Council leader perverting the course of justice. The matters complained about are either not administrative functions of the Council, the consequences of court action, or too unspecific.

Birmingham City Council (21 012 260)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We cannot investigate this complaint about how the Council has responded to Mr X ‘s concerns about residential tower blocks it is responsible for. This is because we have no powers to consider complaints about a council when it is acting as a landlord.