Reading Borough Council (21 010 738)

Statement Closed after initial enquiries Other 03-Nov-2021

Summary: We will not investigate Ms B’s complaint about the Council’s delay responding to her requests for information. This is because there is another body, the Information Commissioner, which is in the best position to consider the complaint.

Newcastle upon Tyne City Council (21 006 436)

Statement Closed after initial enquiries Other 03-Nov-2021

Summary: We will not investigate this complaint from a Company about matters relating to development. There are no issues within our jurisdiction which would justify the use of public funds to investigate.

London Borough of Croydon (21 009 387)

Statement Closed after initial enquiries Other 02-Nov-2021

Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his Subject Access Request (SAR). The Information Commissioner’s Office (ICO) is the body set up by national government to consider such complaints and is better placed to do so. We will not investigate Mr X’s complaint about the Council not dealing with his complaint, because we do not do so where we are not investigating the core matters which gave rise to the complaint.

Cheshire East Council (21 008 495)

Statement Closed after initial enquiries Other 02-Nov-2021

Summary: We will not investigate this complaint about a licence waiver request in relation to a marriage licence notice process. This is because it is a late complaint and there are no good reasons to exercise discretion to accept it now.

Manchester City Council (21 007 466)

Statement Closed after initial enquiries Other 01-Nov-2021

Summary: We will not investigate this complaint that the Council allowed properties built 15 years ago to have a similar address to Mr X’s home. And that it failed to consider his disabilities when making its decision. We cannot investigate matters which took place 15 years ago. There is not enough evidence of fault in the way the Council considered Mr X’s complaint to warrant an investigation. And we cannot achieve the outcome he is looking for.

London Borough of Camden (21 007 541)

Statement Closed after initial enquiries Other 01-Nov-2021

Summary: We will not investigate this complaint about a data breach. The Information Commissioners Office is better placed to handle complaints about this.

Peterborough City Council (21 004 578)

Statement Closed after initial enquiries Other 28-Oct-2021

Summary: We will not investigate Mr X’s complaint about how the Council handled his data protection subject access requests and his complaints about the matter. The Council has not caused Mr X injustice and he complains late about earlier events. It is reasonable for Mr X to go to the Information Commissioner about his data concerns.

Leicester City Council (20 003 297)

Statement Upheld Other 28-Oct-2021

Summary: Mr X complained about the way the Council administered the purchase of his former Council house. He said the Council wrongly assigned the house next door to him with the Land Registry, as well as the house he bought. The Council accepted fault for its part in the conveyancing error and offered a suitable remedy. The Ombudsman did not find fault with the way the Council tried to correct its error.

Gateshead Metropolitan Borough Council (21 009 178)

Statement Closed after initial enquiries Other 28-Oct-2021

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because this matter is best dealt with by the Information Commissioner’s Office.

East Sussex County Council (21 009 516)

Statement Closed after initial enquiries Other 27-Oct-2021

Summary: We will not investigate Mr C’s complaint that the Council refused to tell him the school his son attends. This is because Mr C may complain to the Information Commissioner, who is in the best position to decide the matter.