Archive has 78 results
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London Borough of Hounslow (21 015 589)
Statement Closed after initial enquiries Leisure and culture 22-Feb-2022
Summary: We will not investigate this complaint about the Council’s refusal to refund the complainant’s leisure centre membership fees. We are unlikely to find fault in the Council’s actions.
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Sunderland City Council (21 015 336)
Statement Closed after initial enquiries Leisure and culture 21-Feb-2022
Summary: We will not investigate this complaint about membership options at a leisure centre. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Statement Closed after initial enquiries Leisure and culture 18-Feb-2022
Summary: We will not investigate Mr X’s complaint that the Council failed to enforce byelaws at a quay and caused harm to his business. There is no reason to investigate because the Council has confirmed it is responsible for enforcement and the case does not cause Mr X injustice. Mr X has a legal remedy at court, which it is reasonable for him to use, if he wishes to claim the Council has harmed his health or caused economic loss.
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Bournemouth, Christchurch and Poole Council (21 014 515)
Statement Closed after initial enquiries Leisure and culture 15-Feb-2022
Summary: We will not investigate this complaint that the Council is discriminating against disabled people and preventing the use of disabled parking. This is because there is insufficient evidence of fault by the Council.
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Scarborough Borough Council (21 014 533)
Statement Closed after initial enquiries Leisure and culture 09-Feb-2022
Summary: We will not investigate this complaint about the complainants stay at a Council run caravan site. This is because it is unlikely we could add to the Council’s previous investigation.
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Hartlepool Borough Council (21 004 008)
Statement Not upheld Leisure and culture 07-Feb-2022
Summary: Mr D complains about the Council's decision to evict and ban him from an allotment. We have found no fault.
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Bristol City Council (21 004 999)
Statement Upheld Leisure and culture 03-Feb-2022
Summary: The Ombudsman found fault by the Council on Mrs Q’s complaint of it failing to act against a neighbouring allotment tenant after upholding her complaint and failing to respond to her correspondence. It failed to keep proper records, could not show it did what it said it would do, delayed responding to her formal complaint, and delayed making her a payment. The agreed action remedies the injustice caused.
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Hartlepool Borough Council (21 014 170)
Statement Closed after initial enquiries Leisure and culture 02-Feb-2022
Summary: We will not investigate this complaint about the way the Council dealt with issues about an allotment. The complaint is late and there are no good reasons to exercise discretion and investigate.
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Derbyshire County Council (20 013 211)
Statement Upheld Leisure and culture 31-Jan-2022
Summary: We found the Council was at fault in reaching its decision Mrs X was an unreasonably persistent complainant. The Council’s decision caused Mrs X distress. To put matters right, the Council agreed to apologise to Mrs X and review its decision.
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East Devon District Council (21 013 444)
Statement Closed after initial enquiries Leisure and culture 31-Jan-2022
Summary: We will not investigate this complaint that the Council handed over allotments to the Town Council before they were up to specification. This is because the events happened too long ago, and we cannot achieve the outcome the complainant seeks.