East Riding of Yorkshire Council (21 009 475)

Statement Closed after initial enquiries Licensing 21-Jan-2022

Summary: We will not investigate this complaint about an inspection which led to changes being made to the complainants Animal Activities Licence and how information was subsequently shared about the inspection. This is because the complainant has a right of appeal to a tribunal about changes made to his licence and because he can complain to the Information Commissioner if he feels his information has been shared unlawfully.

Kingston Upon Hull City Council (21 013 072)

Statement Closed after initial enquiries Licensing 12-Jan-2022

Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a private hire drivers licence. This is because the Council’s decision carries a right of appeal to the magistrates court.

Newcastle-under-Lyme Borough Council (21 004 205)

Statement Upheld Licensing 11-Jan-2022

Summary: Mr B complained about how the Council considered his applications for a private hire vehicle licence transfer and dual hackney carriage and private hire drivers licence extension. He said that as a result of the Council’s failings and delays he was unable to work. There was fault which caused injustice. The Council will apologise and make a payment to Mr B.

Manchester City Council (21 012 777)

Statement Closed after initial enquiries Licensing 11-Jan-2022

Summary: We will not investigate this complaint about a festival near Mr X’s home. This is mainly because investigation is unlikely to achieve anything worthwhile now.

London Borough of Hackney (21 012 609)

Statement Closed after initial enquiries Licensing 06-Jan-2022

Summary: We will not investigate this complaint that the Council will not refund £40 paid for a day trading licence. This is because this does not represent a level of injustice that would warrant our further involvement and it is unlikely we can achieve the outcome the complaint seeks.

Gateshead Metropolitan Borough Council (21 012 154)

Statement Closed after initial enquiries Licensing 05-Jan-2022

Summary: We will not investigate Mr X’s complaint about receiving a warning notice as there is insufficient evidence of fault by the Council. Neither will we investigate Mr X’s complaint about racial abuse as the police are the appropriate organisation to consider the matter.

Wyre Borough Council (21 010 416)

Statement Closed after initial enquiries Licensing 23-Dec-2021

Summary: We will not investigate this complaint about a mobile home bought by the complainant. There is nothing to suggest fault by the Council led to the complainant suffering a financial loss. The courts are better to placed to decide who is responsible for any financial losses suffered by the complainant.

Worcestershire County Council (21 011 324)

Statement Closed after initial enquiries Licensing 03-Dec-2021

Summary: We will not investigate this complaint about taxi licensing. This is because there is not enough significant injustice to justify our investigation.

Transport for London (21 001 629)

Statement Not upheld Licensing 02-Dec-2021

Summary: Mr X complained Transport for London wrongly refused to accept a medical declaration form completed by a private doctor and delayed in renewing his private hire driver’s licence. There is no evidence of fault in the way the Transport for London considered Mr X’s application renew his private hire driver’s licence.

Oxford City Council (21 009 361)

Statement Closed after initial enquiries Licensing 30-Nov-2021

Summary: A man complained about the Council’s decisions to defer two committee hearings regarding an event licence at short notice after the applicant said he could not attend. But we do not have grounds to investigate this matter as there is no sign of fault by the Council.