Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a private hire drivers licence. This is because the Council’s decision carries a right of appeal to the magistrates court.

The complaint

1. The complainant, who I will call Mr X, complains about the Council’s decision to refuse his application for a private hire licence.

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The Ombudsman’s role and powers

2. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
3. The law says we cannot normally investigate a complaint when someone could take the matter to court. However, we may decide to investigate if we consider it would be unreasonable to expect the person to go to court. (Local Government Act 1974, section 26(6)(c), as amended)

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How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. I will not investigate Mr X’s complaint. This is because the Council’s decision to refuse his application for a private hire licence carries with it a right of appeal to the magistrates court. The Council informed Mr X of this appeal right when informing him of its decision.

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Final decision

7. We will not investigate Mr X’s complaint because the Council’s decision carries a right of appeal to the magistrates court.

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Investigator's decision on behalf of the Ombudsman