Wiltshire Council (21 017 830)

Statement Closed after initial enquiries Drainage 29-Mar-2022

Summary: We will not investigate this complaint about drainage. There is not enough evidence of fault in the Council’s actions to warrant further investigation.

North Tyneside Metropolitan Borough Council (21 018 030)

Statement Closed after initial enquiries Drainage 28-Mar-2022

Summary: We will not exercise discretion to investigate this complaint about water run-off from a housing development. It was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Cheshire West & Chester Council (21 016 220)

Statement Closed after initial enquiries Drainage 16-Mar-2022

Summary: We will not investigate this complaint about water run-off from the public highway which caused damage to Mr X’s property in 2021. It is reasonable for him to seek a remedy by way of the courts to decide a civil matter.

Halton Borough Council (21 016 836)

Statement Closed after initial enquiries Drainage 14-Mar-2022

Summary: We will not investigate this complaint that fault by the Council led to the flooding of property owned by Mr X. This is because Mr X has a court remedy available which we would reasonably expect him to use.

Norfolk County Council (21 015 905)

Statement Closed after initial enquiries Drainage 25-Feb-2022

Summary: We will not investigate this complaint about a delay in carrying out recommendations from a flood investigation report. The Council has now sent the recommended advice. Therefore, further investigation would not lead to a different outcome.

Surrey County Council (21 013 614)

Statement Closed after initial enquiries Drainage 16-Feb-2022

Summary: We will not investigate this complaint about the mishandling and mismanagement of flood issues at a surface water outlet near the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and it is reasonable to expect the complainant to have contacted us sooner.

Cheshire East Council (21 006 817)

Statement Upheld Drainage 14-Feb-2022

Summary: Miss X complained the Council did not take proper action in response to her complaint about a flooding problem on the carriageway outside her property. The Council was at fault because it delayed completing an investigation. This caused Miss X uncertainty, frustration and time and trouble. The Council has agreed it will apologise to Miss X and pay her £100 for the frustration, time and trouble the matter has caused her. The Council will also complete its investigation and inform Miss X of the outcome and the action it proposes to take.

Birmingham City Council (21 014 911)

Statement Closed after initial enquiries Drainage 10-Feb-2022

Summary: We will not investigate Mr X’s complaint about blocked drains on the street he lives. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault to justify us investigating.

Environment Agency (21 015 448)

Statement Closed after initial enquiries Drainage 09-Feb-2022

Summary: We cannot investigate Mr X’s complaint about the Environment Agency (EA) delaying in dealing with an application for a domestic sewage permit. Our jurisdiction to investigate complaints about the EA does not include the subject of Mr X’s complaint.

Luton Borough Council (21 012 813)

Statement Closed after initial enquiries Drainage 27-Jan-2022

Summary: We will not investigate this complaint about a bill the Council sent to the complainant in 2021 for work carried out ten years ago at an address where she had not lived for more than ten years. There is insufficient evidence of fault by the Council to justify an investigation.