South Tyneside Metropolitan Borough Council (21 008 774)

Statement Closed after initial enquiries Other 02-Nov-2021

Summary: We will not investigate this complaint about the behaviour of a social worker involved with the complainants’ family. This is because we could not add to the Council’s investigation.

London Borough of Croydon (21 008 723)

Statement Closed after initial enquiries Other 26-Oct-2021

Summary: We cannot investigate this complaint about the lack of special educational needs support for the complainant’s son and his permanent exclusions from the schools because it lies outside our jurisdiction. The law prevents us from considering complaints about what happens in schools. We have no discretion to consider these matters.

London Borough of Bromley (21 009 732)

Statement Closed after initial enquiries Other 20-Oct-2021

Summary: We will not investigate Ms X’s complaint about school transport and a period when her child was out of school. There is unlikely to be sufficient injustice to warrant investigation.

South Gloucestershire Council (21 006 787)

Statement Closed after initial enquiries Other 17-Oct-2021

Summary: We will not investigate this complaint about how schools responded to complaints, or about how the Council dealt with a concern about the conduct of a member of staff at one of the schools. This is because we cannot investigate what happens at schools and it is unlikely we would find fault in how the Council dealt with the complainants concerns.

Kent County Council (21 006 437)

Statement Closed after initial enquiries Other 14-Oct-2021

Summary: We will not investigate this complaint about how the Council managed an application for Free Early Education Entitlement. This is because there is insufficient fault in how the Council dealt with the matter.

Surrey County Council (21 008 802)

Statement Closed after initial enquiries Other 12-Oct-2021

Summary: We cannot investigate this complaint about the actions of a school. This is because we cannot investigate any complaint concerning the internal management of schools. Such matters are out of our jurisdiction.

Suffolk County Council (21 007 579)

Statement Closed after initial enquiries Other 07-Oct-2021

Summary: We will not investigate this complaint about the way Mrs X’s selective mutism was treated while she was at school. The complaint is late and there is no good reason to exercise discretion to consider it. We cannot investigate the actions of schools.

Kent County Council (21 006 159)

Statement Closed after initial enquiries Other 04-Oct-2021

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision not to allow his son to sit the eleven plus test in September 2021. This is because if Mr X’s son is not offered a place at his preferred school he can appeal to an independent panel. It is reasonable for Mr X to use this appeal right.

Royal Borough of Kensington & Chelsea (21 006 343)

Statement Closed after initial enquiries Other 03-Oct-2021

Summary: We will not investigate this complaint about the Council’s actions in relation to Miss X’s daughter. This is because part of her complaint is late and other parts relate to matters which happened in court. Miss X has raised some more recent issues but the Council has not had an opportunity to investigate and respond.

Nottinghamshire County Council (21 006 742)

Statement Closed after initial enquiries Other 03-Oct-2021

Summary: We cannot investigate Ms X’s complaint about what happened inside a school. We will not investigate her complaint about Council support whilst her child was out of school as it is unlikely we would find fault.