Summary: We cannot investigate this complaint about the actions of a school. This is because we cannot investigate any complaint concerning the internal management of schools. Such matters are out of our jurisdiction.

The complaint

1. The complainant states her daughter’s school lacks understanding and compassion with regards to events which occurred in 2016 – 2017.
2. She would like them to take responsibility and going forward be more aware of their actions.

Back to top

The Ombudsman’s role and powers

3. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
4. We cannot investigate complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(b), as amended)

Back to top

How I considered this complaint

5. I considered information provided by the complainant.
6. I considered the Ombudsman’s Assessment Code.

Back to top

Final decision

7. I cannot investigate this complaint. This is because we cannot investigate complaints about the internal management of schools.

Back to top

Investigator's decision on behalf of the Ombudsman