Archive has 360 results
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Staffordshire County Council (21 012 684)
Statement Closed after initial enquiries Other 19-Jan-2022
Summary: The Council agreed to arrange a stage three panel to consider this complaint about the Council’s children’s services. We will therefore not investigate it at this stage.
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Hampshire County Council (21 014 606)
Statement Upheld Other 19-Jan-2022
Summary: The Council was at fault in delaying the consideration of Mrs B’s complaint at Stage 2 of the statutory procedure for children’s services complaints. The Council will now begin Stage 2 and has agreed to offer to make a payment to Mrs B.
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Statement Not upheld Other 18-Jan-2022
Summary: Ms X complained the Council’s children’s services harassed her around the time of her child’s birth and forced her to attend a meeting she was not well enough to attend. She says this caused her significant distress. She also said there were inaccuracies in a professional report. I have ended our investigation into this complaint. The Council has not completed all three stages of the children’s statutory complaints procedure and the complaint does not meet the criteria for an early referral to us. The Council has agreed to re-make its offer of a stage 3 panel to Ms X.
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Leeds City Council (21 013 036)
Statement Closed after initial enquiries Other 18-Jan-2022
Summary: We will not investigate Miss X’s complaint about children services actions. We cannot investigate issues involved in Court proceedings and Social Work England is better placed to consider a complaint about professionalism.
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Portsmouth City Council (21 013 931)
Statement Closed after initial enquiries Other 18-Jan-2022
Summary: We cannot investigate Mr X’s complaint about a court report. This is not separable from the court action for which it was written, and Mr X has a right to return to court it would be reasonable to use.
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Stoke-on-Trent City Council (21 013 420)
Statement Closed after initial enquiries Other 18-Jan-2022
Summary: We will not investigate this complaint about the Council’s potential responsibility for a data breach. The Information Commissioner’s Office is better placed to consider responsibility for the breach. We cannot investigate court action.
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London Borough of Haringey (21 013 764)
Statement Closed after initial enquiries Other 17-Jan-2022
Summary: We will not investigate this complaint about the Council’s response to Ms X’s subject access request. The Information Commissioner’s Office is better placed than us to consider this matter.
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Wigan Metropolitan Borough Council (21 013 986)
Statement Closed after initial enquiries Other 17-Jan-2022
Summary: We will not investigate this complaint about what a social worker wrote in a report for a court. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate matters that have been or could have been before a court. Mr X has a right to challenge the report in court it would be reasonable to use.
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Bedford Borough Council (21 013 096)
Statement Closed after initial enquiries Other 14-Jan-2022
Summary: We will not investigate this complaint about the Council’s refusal to deal with Mr X’s complaint. The matters complained of are not separable from matters that have been before a court, which we cannot investigate. A complaint about the handling of data is for the Information Commissioner’s Office, not us. Claims for compensation are also more appropriately dealt with through the courts.
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London Borough of Richmond upon Thames (21 013 008)
Statement Closed after initial enquiries Other 12-Jan-2022
Summary: We will not investigate this complaint about complaint handling. There is not enough evidence of fault to warrant this.