Plymouth City Council (21 017 896)

Statement Closed after initial enquiries Child protection 25-Mar-2022

Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about his children’s welfare. This is because there is no evidence of fault on the Council’s part.

London Borough of Enfield (21 017 900)

Statement Closed after initial enquiries Child protection 25-Mar-2022

Summary: We will not investigate this complaint about safeguarding. Miss X is not a suitable person to represent the children concerned in her complaint.

Lancashire County Council (21 009 888)

Statement Upheld Child protection 24-Mar-2022

Summary: The Council is at fault for delaying consideration of this complaint under the children’s statutory complaints procedure. The Council has agreed to arrange a stage three panel and increase the payment offered to the complainant for the time and trouble its delay has caused her.

London Borough of Richmond upon Thames (20 011 993)

Statement Upheld Child protection 23-Mar-2022

Summary: Miss X complains about the Council’s failure to provide the special educational provisions set out in her son’s Education, Health, and Care plan. She also complains the Council failed to appropriately deal with the safeguarding concerns she raised. We find fault with some of the Council’s actions. We have made recommendations for the Council to remedy the injustice caused.

Gloucestershire County Council (21 003 170)

Statement Upheld Child protection 22-Mar-2022

Summary: Mr F complains about being unfairly excluded from the Council’s child protection process in relation to his son. Further, Mr F said the Council built a false narrative that he was a person who abused alcohol which ultimately led to a flawed decision that he was a risk to his son. Mr F says these failings resulted in him suffering serious emotional distress. We have identified numerous and serious failings by the Council. Specifically, the Council excluded Mr F from the child protection process, failed to share information with him in a timely manner and unjustifiably judged Mr F as a person who misuses alcohol. We consider the Council’s judgement about the level of risk Mr F presented to his child was based on procedural failings. Mr F suffered an injustice by reason of the faults and the Council has agreed to a number of remedies to address this.

Reading Borough Council (21 016 858)

Statement Closed after initial enquiries Child protection 18-Mar-2022

Summary: We will not investigate this complaint about the actions of the Council’s children services and social workers. This is because there is insufficient evidence of fault in the way the Council reached its decision.

Surrey County Council (21 016 882)

Statement Closed after initial enquiries Child protection 17-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with a safeguarding concern. This is because any fault by the Council did not cause the complainant an injustice significant enough to warrant our further involvement.

Reading Borough Council (21 016 980)

Statement Closed after initial enquiries Child protection 17-Mar-2022

Summary: We will not investigate Miss X’s complaint about the Council’s child protection involvement with her family following her son’s death in 2016. The complaint lies outside our jurisdiction because it is late and there are not good grounds to exercise discretion to consider it now.

Hampshire County Council (21 016 432)

Statement Closed after initial enquiries Child protection 17-Mar-2022

Summary: We will not investigate this complaint about the actions of a social worker for the Council during child protection action. This is because the actions complained of relate to court proceedings and are out of our jurisdiction.

London Borough of Newham (21 014 742)

Statement Closed after initial enquiries Child protection 16-Mar-2022

Summary: We will not investigate this complaint about information the Council has shared relating to the complainant. This is because the matter is now subject to court action and the complainant’s concerns may be raised in court.