London Borough of Ealing (21 014 740)

Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Feb-2022

Summary: Mr X complains about the way the Council has recovered housing benefit from him as a landlord. We will not investigate this complaint because the complaint is out of time and could be (and was) appealed to a tribunal.

London Borough of Wandsworth (21 014 333)

Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Feb-2022

Summary: We will not investigate this complaint about a housing benefit overpayment created in 2016. This is because part of the complaint is late and because there is insufficient evidence of fault by the Council. In addition, the complainant could have used her appeal rights.

Coventry City Council (21 013 835)

Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision not to award a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Oldham Metropolitan Borough Council (21 014 551)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Feb-2022

Summary: We will not investigate this complaint about the recovery of an overpayment of housing benefit because she has appealed to a tribunal.

Bristol City Council (21 014 375)

Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Feb-2022

Summary: We will not investigate this complaint about appealing a housing benefit overpayment which was created in 2018. Ms X appealed against the decision to the First-Tier Tribunal, and it gave its binding decision in 2019.

London Borough of Wandsworth (21 012 725)

Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Feb-2022

Summary: We cannot investigate this complaint about a housing benefit overpayment because the matter has been heard by the tribunal. We will not investigate the complaint about the complainant’s council tax account being closed in error because there is insufficient evidence of injustice.

Walsall Metropolitan Borough Council (21 012 485)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jan-2022

Summary: We will not investigate this complaint about an overpayment of housing benefit. This is because the complainant could have used her right of appeal and the complaint is late.

Newark & Sherwood District Council (21 014 051)

Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Jan-2022

Summary: We will not investigate Mrs X’s complaint that the Council reduced her housing benefit and council tax support in the summer of 2021. It is reasonable for Mrs X to use her rights of appeal to the Social Security and Valuation Tribunals.

London Borough of Richmond upon Thames (21 013 817)

Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Jan-2022

Summary: We will not investigate Ms X’s complaint that the Council stopped her housing benefit and is recovering overpayments of benefit. We cannot investigate because Ms X has appealed to the Social Security Tribunal. She may seek a late appeal if she has not appealed all the Council’s benefit decisions made in the last year.

London Borough of Haringey (21 013 689)

Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Jan-2022

Summary: We will not investigate this complaint about matters related to Miss X’s housing benefit. We would not be able to reach a clear enough view about whether an officer was rude; nor did that cause Miss X a significant enough injustice for us to investigate. Miss X could reasonably have appealed about her concerns about the Council’s decision she got too much housing benefit. We would also not be able to reach a clear enough view now on the latter point.