Walsall Metropolitan Borough Council (21 006 027)

Statement Closed after initial enquiries Council tax support 19-Sep-2021

Summary: We will not investigate this complaint about overpayments of council tax reduction. This is because the complainant has requested the Council review its decision. If dissatisfied with the review, the complainant will then have the right to appeal to a tribunal.

Stroud District Council (20 012 907)

Statement Not upheld Council tax support 13-Sep-2021

Summary: Mrs B complained about the way in which the Council dealt with changes to her son’s benefit entitlement which created overpayments. We cannot find fault with the Council’s actions.

Tameside Metropolitan Borough Council (21 003 791)

Statement Closed after initial enquiries Council tax support 11-Aug-2021

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax liability. This is because the Council withdrew the summons and associated costs issued to him and an investigation is unlikely to lead to a significantly different outcome.

London Borough of Redbridge (21 004 282)

Statement Closed after initial enquiries Council tax support 10-Aug-2021

Summary: We will not investigate Ms X’s complaint that the Council stopped her council tax reduction and failed to communicate with her properly before resolving the matter. There is insufficient evidence of fault or injustice.

London Borough of Sutton (21 003 497)

Statement Closed after initial enquiries Council tax support 10-Aug-2021

Summary: We will not investigate this complaint about Ms X’s council tax reduction claim. This is because the Council has resolved the complaint by awarding the reduction.

London Borough of Hillingdon (21 004 519)

Statement Closed after initial enquiries Council tax support 10-Aug-2021

Summary: We will not investigate this complaint about a refusal of housing benefit and council tax reduction. The Ombudsman cannot investigate a complaint where a right of appeal to a tribunal has been (or could be) used.

King's Lynn & West Norfolk Council (20 007 236)

Statement Not upheld Council tax support 09-Aug-2021

Summary: Mr X complained about the Council’s failure to make reasonable adjustments when dealing with his enquiries about Council Tax Support. We do not find fault with how the Council dealt with this matter.

Somerset West and Taunton Council (20 014 266)

Statement Closed after initial enquiries Council tax support 03-Aug-2021

Summary: We will not investigate this complaint about the way the Council has calculated the complainant’s Council Tax Support. This is because the complainant could appeal to the Valuation Tribunal or speak to his local councillors if he thinks the CTS policy is wrong.

Leicester City Council (20 007 044)

Statement Upheld Council tax support 05-Jul-2021

Summary: Mr X complains about the way council tax support correspondence is written by the Council. The Ombudsman will not investigate this complaint because the matter has been remedied and a right of appeal exists for any dispute about any decisions.

Runnymede Borough Council (21 002 072)

Statement Closed after initial enquiries Council tax support 30-Jun-2021

Summary: Mr X complains about his council tax bill. We will not investigate this complaint because there is no evidence of fault by the Council and he can dispute any award of council tax support to the Valuation Tribunal.