Shropshire Council (19 012 658)

Statement Not upheld Highway repair and maintenance 20-Oct-2020

Summary: Mr X complains that the Council will not take action about a new road surface that has been laid outside his home. He says the increased noise levels and vibrations affect his family. The Ombudsman does not find the Council at fault.

London Borough of Tower Hamlets (20 004 646)

Statement Closed after initial enquiries Highway repair and maintenance 19-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s delay in carrying out repairs to a road. Part of the complaint is late and the courts were better placed to decide if the Council had complied with its duty to maintain the road. The Council has now repaired the road and it is unlikely we could achieve anything more for Mr X.

Transport for London (20 004 281)

Statement Closed after initial enquiries Highway repair and maintenance 19-Oct-2020

Summary: The Ombudsman will not investigate Miss X’s complaint that Transport for London refuses to repair damage it caused to the highway outside her house. This is because Miss X could take the matter to court and it is reasonable for her to do so.

Essex County Council (20 004 137)

Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2020

Summary: The Ombudsman will not investigate whether injuries suffered by the complainant were caused by the Council’s negligence. This is a matter for the courts to decide.

Reading Borough Council (20 004 945)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2020

Summary: Miss T complains she injured herself in a fall caused by a badly maintained highway. The Ombudsman will not investigate this complaint about personal injury because Miss T has a legal remedy, and it would be reasonable of her to use this.

London Borough of Sutton (20 004 334)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his boundary wall which he says results from earth slippage beneath the public highway. This is because it would be reasonable for Mr X to take the matter to court.

Gloucestershire County Council (20 003 426)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2020

Summary: The Ombudsman will not investigate this complaint about disputed responsibility for the repair of a collapsed wall. He cannot decide the issue; only the courts can do that.

London Borough of Barnet (20 003 160)

Statement Closed after initial enquiries Highway repair and maintenance 12-Oct-2020

Summary: The Ombudsman will not investigate this complaint about footways and street lighting. The complaint is made too late and the complainant also has a remedy in court regarding the condition of the footway. The Council is upgrading the street lighting.

Surrey County Council (20 004 217)

Statement Closed after initial enquiries Highway repair and maintenance 12-Oct-2020

Summary: The Ombudsman will not investigate this complaint that the Council has not repaved a section of highway in the complainant’s road. It is unlikely he would find evidence of fault by the Council causing the complainant significant injustice. The complainant can also seek a remedy in court.

Staffordshire County Council (20 003 412)

Statement Closed after initial enquiries Highway repair and maintenance 09-Oct-2020

Summary: Mrs X complained about the Council’s failure to properly consider her request for a hedge overhanging the highway to be cut back to the kerb. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused her injustice. We will not exercise discretion to consider the works carried out in previous years because they are outside the 12-month limit for considering complaints.