Westminster City Council (20 002 260)

Statement Not upheld Allocations 29-Oct-2020

Summary: Ms X complains about the Council’s failure to rehouse her for the past two years despite her property being in serious disrepair and her family’s multiple special needs. The Ombudsman finds no fault on the Council’s part.

East Lindsey District Council (19 018 986 )

Report Upheld Allocations 28-Oct-2020

Summary: Mr and Mrs X complain the Council refused to let them join the housing register (waiting list).

London Borough of Tower Hamlets (19 011 634)

Statement Upheld Allocations 26-Oct-2020

Summary: The Council is at fault for the way it conducted medical assessments for housing and its reviews of those decisions. It also failed to ask the Housing Management Panel to consider if Mr X should have social propriety for housing. The delay in properly considering Mr X’s application has caused him injustice. The Council will apologise to Mr X, properly assess his application and make a payment for his time and trouble.

Westminster City Council (20 004 015)

Statement Closed after initial enquiries Allocations 26-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the Council not providing the complainant with alternative accommodation. This is because the complainant moved to a new home last month.

London Borough of Redbridge (17 011 768)

Statement Upheld Allocations 23-Oct-2020

Summary: Mr X complains that his current property is overcrowded causing stress to him and his family. The information provided shows Mr X is in the correct priority band. The Council did place Mr X in a higher band in error in February 2020 but this has been rectified and it did not cause a significant disadvantage to him. The Council should provide Mr X with a written apology for this fault.

London Borough of Southwark (19 018 468)

Statement Upheld Allocations 22-Oct-2020

Summary: A representative complains for Ms C that the Council failed to deal correctly with her application for housing. The Ombudsman finds there were several faults by the Council in this matter leading to injustice for Ms C, for which a remedy has been agreed.

London Borough of Haringey (20 003 230)

Statement Closed after initial enquiries Allocations 21-Oct-2020

Summary: The Ombudsman cannot investigate Mr K’s complaint the Council has wrongly and unfairly refused to communicate with him because it concerns the Council’s actions as a registered social landlord.

Luton Borough Council (20 004 532)

Statement Closed after initial enquiries Allocations 21-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s late complaint that the Council withdrew offers of housing it made under its allocation policy in 2018. The matters Mr X complains about occurred in 2018 and there are no good reasons to exercise discretion to accept the complaint now.

Dartford Borough Council (20 004 761)

Statement Closed after initial enquiries Allocations 20-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the complainant’s priority date on the housing register. This is because there is insufficient evidence of fault by the Council.

London Borough of Barnet (19 015 902)

Statement Upheld Allocations 19-Oct-2020

Summary: There is fault by the Council because it did not send Ms X a self-assessment form for her to complete when she asked for a move on medical grounds. This caused no injustice, because Ms X later received the form and did not respond. There was a failure to keep written records of two meetings, which is fault which caused no injustice. As there is no injustice to Ms X, we made no recommendations for the Council.