Summary: Mr and Mrs X complain the Council refused to let them join the housing register (waiting list).
The Ombudsman upheld the complaint and found fault causing injustice.
The Council has agreed to:
- review its allocations scheme to have regard to the statutory guidance on housing allocations and to the Public Sector Equality Duty (PSED). It should demonstrate proper consideration of the statutory guidance and only depart from it with good reason. It should also provide documentary evidence of its consideration of the PSED when completing the review;
- following the review of the policy, reconsider Mr and Mrs X’s applications and backdate any reasonable preference (if the application is accepted) to the date of their application;
- following the review of policy, identify and review those cases since October 2019 where it has refused applications on similar grounds and remedy any injustice to those cases; and
- provide us with a written report of the review of other cases.
Ombudsman satisfied with Council's response: 23 March 2021.