Surrey County Council (20 006 600)

Statement Closed after initial enquiries Child protection 08-Dec-2020

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council is at fault in deciding his children should remain subject to child protection plans. This is because it is unlikely we would find fault on the Council’s part.

London Borough of Bexley (20 006 843)

Statement Upheld Child protection 08-Dec-2020

Summary: Ms P complains the Council repeatedly contacted her over a child protection matter that did not concern her, harassing her and violating her right to private and family life. The Ombudsman agrees with the Council it was at fault over this and has recommended an improved remedy for the injustice. But in this case, we will not consider issues about harassment or a breach of human rights as these are matters for a court to decide on.

Norfolk County Council (20 007 695)

Statement Closed after initial enquiries Child protection 08-Dec-2020

Summary: We will not investigate Mr X’s complaint about how the Council handled an incident at his child’s school in 2017. This complaint is late and there is not a good reason Mr X did not complain sooner. In any event, we could not achieve the outcomes Mr X seeks.

Salford City Council (19 020 975)

Statement Upheld Child protection 07-Dec-2020

Summary: Mrs X complains of inadequate support from the Council after she left her husband due to domestic abuse. She says the Council has wrongly refused to consider her complaint under Stage 3 of the statutory children’s complaints procedure. The Council is at fault and has remedied this by offering Mrs X a Stage 3 review.

Derbyshire County Council (20 002 198)

Statement Not upheld Child protection 07-Dec-2020

Summary: Mrs X complained about the way the Council handled a child protection case relating to her child. We have stopped the investigation because the matters Mrs X raises are closely related to a current court case.

London Borough of Tower Hamlets (20 005 281)

Statement Closed after initial enquiries Child protection 07-Dec-2020

Summary: We will not investigate Ms X’s late complaint about the Council’s actions leading up to the death of her stepson in 2013. This is because there is not a good reason for the significant delay in bringing the complaint to the Ombudsman. We also could not now carry out a fair investigation, nor could we add anything meaningful to the investigation that has already happened and the remedies the Council has already agreed.

London Borough of Sutton (20 006 306)

Statement Closed after initial enquiries Child protection 06-Dec-2020

Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council was at fault in its response to a safeguarding referral concerning her daughter. This is because we cannot achieve the outcome she is seeking.

London Borough of Islington (20 001 427)

Statement Closed after initial enquiries Child protection 04-Dec-2020

Summary: We will not investigate Mr X’s complaint about how the Council handled matters when his wife and child left the family home. This is because we could not achieve a meaningful remedy for Mr X. He seeks contact with his child and action against the individual social worker, which we could not achieve. There are other bodies better placed to consider the matters Mr X raises.

Nottinghamshire County Council (20 006 469)

Statement Closed after initial enquiries Child protection 04-Dec-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about what the Council recorded or failed to pass on. The outcome he seeks is one more appropriate for a court and it would be reasonable for him to return there.

Medway Council (20 007 597)

Statement Closed after initial enquiries Child protection 04-Dec-2020

Summary: We do not have the power to investigate this complaint about the Council’s report about children which has been considered in court.