East Anglia Care Homes Limited (19 020 875)

Statement Not upheld Residential care 17-Nov-2020

Summary: the evidence does not show the actions of the care provider caused injustice to Mr D.

London Borough of Brent (20 005 103)

Statement Closed after initial enquiries Residential care 17-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about his mother’s move to a new care home in 2019 and about matters relating to his sister. This is because Mr X is not a suitable representative.

Suffolk County Council (19 014 014)

Statement Upheld Residential care 16-Nov-2020

Summary: Mr X’s representative complained the Council delayed finding him an alternative placement after his supported living placement broke down. The Council was not at fault. It arranged an interim placement to meet Mr X’s care needs. It was at fault when it failed to clearly explain the time limits at the placement. However, this did not cause a significant injustice as Mr X’s representative was aware it was a short-term placement. There were some shortfalls in the care provided at the placement. The care home has already taken action to address these. There were also invoicing errors by the Council and delays in referring a safeguarding concern. The Council has already apologised for these errors. That is an appropriate remedy

Care UK Community Partnerships Limited (19 011 512)

Statement Upheld Residential care 13-Nov-2020

Summary: Mrs C complained about the care her (late) mother received at the care home she lived. The Ombudsman found the care home should not have given Mrs M strawberries, which she was allergic to. However, the care home has already apologised for this, as well for two incidents that involved another resident. This was an appropriate remedy for the injustice that occurred.

London Borough of Hounslow (19 008 025)

Statement Closed after initial enquiries Residential care 13-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about matters relating to his mother. This is because Mr X is not a suitable representative.

Ashmere Derbyshire Limited (19 020 679)

Statement Closed after initial enquiries Residential care 12-Nov-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the increase in his mother’s, Mrs C’s care fees. This is because any further investigation would not be able to provide Mr B with a different outcome to that already provided by the care provider or one that he wants.

Cliffe Vale Residential Home Limited (20 005 682)

Statement Closed after initial enquiries Residential care 12-Nov-2020

Summary: We will not investigate Mrs X’s complaint the Care Provider lost a wedding photo album belonging to her and her late husband. The complaint is late, and there is not a good reason she did not complain to us sooner.

Roche Healthcare Limited (19 018 115)

Statement Not upheld Residential care 09-Nov-2020

Summary: The care provider took appropriate action to supply medication to Mrs X when she was near the end of her life. There is no evidence Mrs X suffered an injustice as a result of the actions of the care provider.

B & M Care/Colleycare Ltd (20 000 414)

Statement Closed after initial enquiries Residential care 06-Nov-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about possessions belonging to her father which went missing. This is because we could never say what happened to the items and so we cannot provide a worthwhile outcome for Mrs X.

Anchor Hanover Group (19 011 533)

Statement Not upheld Residential care 06-Nov-2020

Summary: Ms B complained about the actions of a care provider in relation to her parents’ care. We have discontinued our investigation because Ms B is considering taking legal action against the care provider. This could impact on the Ombudsman’s ability to investigate her complaint. Therefore, the Ombudsman considers it best to await the outcome of Ms B’s decision before he can take a view on whether he is able to investigate.