Archive has 187 results
-
Statement Closed after initial enquiries Other 16-Sep-2019
Summary: Mr X complained about the Council’s refusal to take action over run-off from the public highway onto his property during bad weather. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
-
London Borough of Havering (19 005 718)
Statement Closed after initial enquiries Other 13-Sep-2019
Summary: Mrs X complained about the Council’s refusal to provide a disabled parking space outside her father’s home to assist with her grandparents when she collects them for appointments etc. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
-
Walsall Metropolitan Borough Council (19 005 972)
Statement Closed after initial enquiries Other 12-Sep-2019
Summary: The Ombudsman will not investigate this complaint that the Council is responsible for a fall the complainant had. This is because this is a matter that needs to be determined in court.
-
Harrogate Borough Council (19 005 185)
Statement Closed after initial enquiries Other 12-Sep-2019
Summary: The Ombudsman will not investigate Mr X’s complaint that a Council civil enforcement officer made a false statement to the Traffic Penalty Tribunal. We cannot decide between the conflicting statements of Mr X and the officer and we cannot achieve any worthwhile outcome for Mr X by investigating his complaint further.
-
Nottinghamshire County Council (19 008 999)
Statement Closed after initial enquiries Other 10-Sep-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s classification of three roads. If Mr X disagrees with the Council’s view it would be reasonable for him to take the matter to court.
-
Sandwell Metropolitan Borough Council (19 000 498)
Statement Upheld Other 10-Sep-2019
Summary: Mr C complains that a Council employee was abusive and threatening towards him. He also says the Council delayed in responding to his complaint. The Ombudsman finds the Council properly investigated Mr C’s complaint and responded in a timely fashion, but the response was not sent because of a technical error. The Ombudsman considers the Council’s apology and its offer to make a payment to Mr C represents a satisfactory remedy for the injustice he suffered.
-
London Borough of Tower Hamlets (19 005 138)
Statement Closed after initial enquiries Other 06-Sep-2019
Summary: The Ombudsman will not investigate this complaint that the Council has refused to give the complainant a resident parking permit. It is unlikely he would find evidence of fault by the Council.
-
London Borough of Bexley (19 005 816)
Statement Closed after initial enquiries Other 05-Sep-2019
Summary: The Ombudsman will not investigate Mr X’s complaint a council gritter damaged his car. This is because it is reasonable for Mr X to use the legal remedy available to him.
-
Winchester City Council (19 006 251)
Statement Closed after initial enquiries Other 04-Sep-2019
Summary: The law says the Ombudsman cannot consider this complaint about the Council’s actions as a registered social housing provider.
-
Transport for London (19 005 051)
Statement Closed after initial enquiries Other 04-Sep-2019
Summary: The Ombudsman will not investigate this complaint about an incident in an underground station. This is because it is unlikely he could add to the Authority’s response or that an investigation would lead to a different outcome.