Somerset County Council (19 010 881)

Statement Closed after initial enquiries Highway repair and maintenance 31-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not pay for repairs to his car after it was damaged by sunken drains in the road. This is because it is reasonable to expect Mr X to take court action for the compensation he seeks.

Stratford-on-Avon District Council (19 011 406)

Statement Closed after initial enquiries Highway repair and maintenance 31-Oct-2019

Summary: The Ombudsman will not investigate Ms X’s complaint that the Council will not pay for repairs to her car after it was damaged by a drain cover in the road. The Council has advised Ms X it is not responsible for road maintenance in the area. Additionally, it is reasonable to expect Ms X to resort to court action for the compensations she seeks.

West Sussex County Council (19 010 140)

Statement Closed after initial enquiries Highway repair and maintenance 30-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about injuries he sustained after tripping over a stopcock cover in the street. The Ombudsman cannot achieve the outcome Mr X seeks which is compensation for his injuries.

London Borough of Haringey (19 011 517)

Statement Closed after initial enquiries Highway repair and maintenance 29-Oct-2019

Summary: Mr X’s complaint about the Council not complying with a court judgement is outside the Ombudsman’s legal remit as he cannot investigate matters which have been considered in the courts.

Staffordshire County Council (19 010 397)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about a highway disrepair matter. This is because it would be reasonable for Mr X to take the matter to court.

West Sussex County Council (19 007 983)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2019

Summary: Mr X complained about the Council’s failure to take any action over traffic noise and vibration on a nearby A-road which is affecting his home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

Essex County Council (19 008 665)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2019

Summary: The Ombudsman will not investigate this complaint about the Council deciding not to repair an alleged defect in the footway outside the complainant’s property. This is because there is insufficient evidence of fault in the way the Council reached its decision, and it is reasonable to expect the complainant to use the legal remedy available to him.

Liverpool City Council (19 008 863)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council has failed to maintain an unadopted road. The Council has explained that it is not responsible for maintaining the road and if Mrs X wishes to challenge its position it would be reasonable for her to take the matter to court.

London Borough of Hillingdon (19 008 903)

Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2019

Summary: The Ombudsman will not investigate this complaint about grass being left on the complainant’s car after the Council has cut the highway verge. The alleged fault by the Council has not caused the complainant a significant injustice.

Devon County Council (19 011 106)

Statement Closed after initial enquiries Highway repair and maintenance 25-Oct-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car as it is reasonable to expect Mr X to take legal action for the compensation he seeks.