London Borough of Camden (19 003 313)

Statement Closed after initial enquiries Other 13-Jun-2019

Summary: The Ombudsman cannot investigate Ms X’s complaint about the condition of a Council owned apartment block next to her house. The Ombudsman has no legal remit to investigate complaints about the Council acting in its function as a social housing provider.

City of Wolverhampton Council (19 000 469)

Statement Closed after initial enquiries Other 24-May-2019

Summary: Ms X complained about the Council’s failure to assist her in contesting the terms of the lease on her home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

London Borough of Croydon (18 019 997)

Statement Closed after initial enquiries Other 21-May-2019

Summary: The Ombudsman will not investigate this complaint that the Council did not respond properly to the complainant’s complaint about the landlord licensing scheme. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Hartlepool Borough Council (18 010 575)

Statement Not upheld Other 16-May-2019

Summary: The Ombudsman found no fault by the Council on Mr G’s complaint about the way the Council acted about his long-term empty property which neighbours complained about. The Council warned him about works needed, gave him options, and arranged necessary works which it charged him for. It also followed its complaints procedure.