Archive has 307 results
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Birmingham City Council (19 002 833)
Statement Upheld Refuse and recycling 08-Nov-2019
Summary: Mr X complains the Council has repeatedly failed to collect his recycling on the scheduled day or in a timely manner when collections are missed. The Council's failure to collect Mr X's recycling amounts to fault causing an injustice for which the Council should apologise.
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Birmingham City Council (19 003 085)
Statement Upheld Refuse and recycling 08-Nov-2019
Summary: Mr and Mrs X complain the Council has repeatedly failed to collect their recycling since October 2018. The repeated failure to collect Mr and Mrs X’s recycling on the scheduled day or in a timely manner when collections are missed amounts to fault. As does the failure to properly investigate Mr and Mrs X’s complaint. These faults have caused Mr and Mrs X an injustice.
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Birmingham City Council (19 003 841)
Statement Upheld Refuse and recycling 08-Nov-2019
Summary: Miss X complains the Council has repeatedly failed to collect her household waste on the scheduled days, or in a timely manner when collections are missed since April 2019. The Council’s failure to make regular household waste and recycling collections since April 2019 amounts to fault. As does the failure to properly investigate Miss X’s complaint. These faults have caused Miss X an injustice.
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Plymouth City Council (19 004 975)
Statement Upheld Refuse and recycling 08-Nov-2019
Summary: The complainant says the Council has often missed her bin collections even after it registered her on its assisted bin collection service. The Council says it followed up complaints about missed bins with the crews involved and offered help from its recycling officers to ensure the complainant placed the correct items in the correct bins. The Council responded to complaints verbally. The Ombudsman finds fault in the service provided and, in the failure to follow up decisions given verbally with written information to ensure the complainant understood the message given.
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Birmingham City Council (19 003 823)
Statement Upheld Refuse and recycling 07-Nov-2019
Summary: Mr X complains the Council has repeatedly failed to collect his household waste, recycling and garden waste on the scheduled days, or in a timely manner when collections are missed. The Council’s repeated failure to collect Mr X’s household waste, recycling and garden waste over an extended period amounts to fault. This fault has caused Mr X an injustice.
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North Yorkshire County Council (19 009 994)
Statement Closed after initial enquiries Refuse and recycling 06-Nov-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about being charged to dispose of waste at a recycling centre as it is unlikely we will find fault by the Council.
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Cherwell District Council (19 000 383)
Statement Not upheld Refuse and recycling 04-Nov-2019
Summary: Mr B complains about the way the Council responded to his concerns about the location of glass recycling bins. Mr B says the debris is a risk to local children. The Ombudsman does not find fault with the Council.
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Northampton Borough Council (19 009 426)
Statement Closed after initial enquiries Refuse and recycling 02-Nov-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about her recycling collections. This is because it is unlikely an investigation by the Ombudsman could achieve anything more at the current time.
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Statement Not upheld Refuse and recycling 01-Nov-2019
Summary: Mr X complains that the Council failed to collect his garden waste. The Ombudsman finds that the number of missed collections Mr X has reported is not evidence of significant administrative fault by the Council and did not cause him a significant personal injustice.
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North Somerset Council (18 017 518)
Statement Closed after initial enquiries Refuse and recycling 01-Nov-2019
Summary: Mr X complained about the Council’s waste collection lorry parking outside his driveway access when waste is collected from a nearby care home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any significant injustice which would warrant an investigation.