Stoke-on-Trent City Council (19 018 240)

Statement Closed after initial enquiries Licensing 12-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council issuing a dog boarding license without consulting neighbouring properties, including his own. This is because it is unlikely we would find fault with the Council.

Bournemouth, Christchurch and Poole Council (19 017 549)

Statement Closed after initial enquiries Licensing 11-Mar-2020

Summary: Mr B complains about the Council’s failure to respond to his contact concerning licensing and safety at an events venue. The Ombudsman will not investigate the complaint because there is insufficient evidence of injustice caused to Mr B.

Bournemouth, Christchurch and Poole Council (19 010 452)

Statement Closed after initial enquiries Licensing 10-Mar-2020

Summary: The Ombudsman will not investigate Mr D’s complaint about the way the Council recorded the outcome of a licensing board hearing. Further consideration of the complaint would not achieve any more for Mr D.

Oldham Metropolitan Borough Council (19 018 507)

Statement Closed after initial enquiries Licensing 08-Mar-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about being fined for not having a licence for his rental property. This is because the Ombudsman cannot consider matters that have been heard in court.

Southampton City Council (19 013 332)

Statement Closed after initial enquiries Licensing 26-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s low emission taxi incentive scheme. The scheme was approved by the Secretary of State and the Council has properly applied it in Mr X’s case. It is unlikely we would find fault by the Council or that we could achieve anything for Mr X by investigating further.

South Oxfordshire District Council (19 016 670)

Statement Closed after initial enquiries Licensing 20-Feb-2020

Summary: Mr X complained he could not make a taxi renewal appointment before his license expiry date, meaning he must reapply as a new driver. The Ombudsman will not consider this complaint as there is insufficient evidence of fault by the Council.

Harrogate Borough Council (19 003 344)

Statement Closed after initial enquiries Licensing 14-Feb-2020

Summary: Mrs X complained about the Council renewing a sexual entertainment venue (SEV) licence to premises in a town in the Council’s area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of personal injustice to Mrs X caused by any fault on the Council’s part.

Bristol City Council (19 015 501)

Statement Upheld Licensing 12-Feb-2020

Summary: Mr X complains that the Council did not apply the proper discounts before charging him for a property licence. The Ombudsman will not investigate this complaint because the Council has agreed to take appropriate action to remedy any injustice to Mr X.

London Borough of Hammersmith & Fulham (19 005 369)

Statement Closed after initial enquiries Licensing 11-Feb-2020

Summary: Mr X complained about the Council deleting his organisation from its list of health practitioners who do not require a special treatments licence. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Windsor and Maidenhead Council (19 006 308)

Statement Upheld Licensing 07-Feb-2020

Summary: Mrs C complains about the Council’s consideration of an application to vary an existing premises licence for a nearby restaurant which she says causes unacceptable levels of noise nuisance and anti-social behaviour. The Ombudsman has found fault by the Council but considers the agreed actions of an apology, £100 and review of procedures are enough to provide a suitable remedy.