London Borough of Sutton (19 003 792)

Statement Upheld Other 15-Aug-2019

Summary: Miss B complains that the Council has not properly dealt with her request for assistance as a person with no recourse to public funds. The Council was at fault because it delayed assessing Miss B’s needs. Miss B has missed out on financial support. The Council should apologise to Miss B and pay her £302 for the financial support she did not receive.

Lancashire County Council (19 000 607)

Statement Closed after initial enquiries Other 14-Aug-2019

Summary: Mr B complains the Council refuses to correct his personal data. The Ombudsman will not investigate this complaint. This is because the Information Commissioner’s Officer is better placed to consider Mr B’s concerns.

Birmingham City Council (19 002 217)

Statement Closed after initial enquiries Other 14-Aug-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s involvement with her family. Some of the complaint is late, there is not enough evidence of fault by the Council, and we cannot consider complaints about what happens in schools. If Miss X thinks the Council holds inaccurate information about her, then she should contact the Information Commissioner’s Office.

London Borough of Lambeth (19 004 155)

Statement Closed after initial enquiries Other 13-Aug-2019

Summary: The Ombudsman will not investigate Ms X’s complaint about the accuracy of the Council’s court report on her application for a special guardianship order. The Council has agreed to deal with the complaint at stage 3 of the statutory complaint procedure.

Birmingham City Council (18 017 509)

Statement Upheld Other 12-Aug-2019

Summary: Ms X complains the Council has failed to properly consider requests for extra direct payments for her son’s care in light of clearly changing circumstances. The Ombudsman found there was some fault in the Council’s process. Although the overall decisions are ones it was entitled to take, our investigation has identified fault which only came about because of Ms X’s complaint to us. This caused Ms X an injustice in the form of her time and trouble and the Council agreed with our recommendation to remedy this with an apology and financial payment.

Gloucestershire County Council (19 004 190)

Statement Closed after initial enquiries Other 12-Aug-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

Walsall Metropolitan Borough Council (19 000 744)

Statement Upheld Other 12-Aug-2019

Summary: Mr C complained the Council failed to write him a letter to acknowledge he was safeguarding his children even though he was breaching a court order. When he made complaints, the Council failed to deal with them appropriately. There is evidence of fault and the Council has been asked to apologise and make a payment to him and to ensure people answering complaints are appropriately trained.

London Borough of Redbridge (19 003 928)

Statement Closed after initial enquiries Other 12-Aug-2019

Summary: Mr X complains that the Council has failed to provide him with feedback from an audit of its service which was promised to him when a complaint about Children’s Services was upheld. The Ombudsman will not investigate this complaint because the injustice to Mr X does not warrant it and an investigation would not achieve anything significant.

Wirral Metropolitan Borough Council (19 004 361)

Statement Closed after initial enquiries Other 08-Aug-2019

Summary: The Ombudsman will not investigate this complaint that the Council failed to respond appropriately after the complainant reported that a child was at risk of sexual exploitation. This is because there is insufficient evidence of fault by the Council.

Telford & Wrekin Council (18 010 513)

Statement Upheld Other 05-Aug-2019

Summary: Mrs F complained the Council failed to meet her granddaughter’s needs when it took her into care. The Council has not considered the complaint at stage two of the statutory children’s complaints procedure and there are no grounds for the Ombudsman to consider the complaint early. The Council has agreed to conduct a stage two investigation.