Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Adult care services archive 2019-2020


Archive has 1733 results

  • London Borough of Lewisham (19 016 981)

    Statement Closed after initial enquiries Domiciliary care 31-Mar-2020

    Summary: The Ombudsman does not propose to investigate this complaint about the provision of care to the complainant's father. This is because the complaint is made late and there are no good reasons to investigate it now.

  • Essex County Council (19 020 446)

    Statement Closed after initial enquiries Transport 31-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the Council's decision that the complainant must provide a recent benefit decision letter before it will issue a Blue Badge. This is because there is insufficient evidence of fault by the Council.

  • City of York Council (19 019 280)

    Statement Closed after initial enquiries Charging 31-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint that the Council failed to properly consider the law and guidance when deciding Mrs X deliberately deprived herself of capital to avoid care charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Barchester Healthcare Homes Limited (19 014 520)

    Statement Closed after initial enquiries Other 31-Mar-2020

    Summary: Mr X complains that Barchester Healthcare failed to take responsibility for security lapses at one of its care homes. No further action is needed as the issue is not one the Ombudsman can deal with.

  • Warwickshire County Council (19 012 874)

    Statement Upheld Charging 31-Mar-2020

    Summary: the Council has written off a care home charge for Mr X's mother's short stay in a residential care home. This is a satisfactory remedy and the Ombudsman has therefore ended the investigation of Mr X's complaint.

  • Bedford Borough Council (19 010 435)

    Statement Not upheld Disabled facilities grants 31-Mar-2020

    Summary: the Council was not at fault when it decided not to pay a Disabled Facilities Grant because builders had completed the eligible works before Mrs X returned the grant application form.

  • West Sussex County Council (18 014 449)

    Statement Not upheld Assessment and care plan 31-Mar-2020

    Summary: the Ombudsman's decision is that there is no evidence of fault by the Council regarding its consideration that Mrs A had deprived herself of assets that could pay for her care in a care home.

  • Ideal Carehomes (Number One) Limited (19 007 619)

    Statement Upheld Residential care 31-Mar-2020

    Summary: Mrs X complained the Care Provider gave her grandmother, Mrs G, insufficient notice to leave Hanley House Residential Care Home and then refused to let her collect her personal possessions. Mrs X said this caused distress and inconvenience to Mrs G and other family members. The Care Provider was at fault when it failed to provide written confirmation it had given Mrs G notice and failed to give her sufficient notice. It has agreed to apologise and make a payment to Mrs D to acknowledge the distress and anxiety this caused.

  • Hamax Ltd (19 011 412)

    Statement Not upheld Domiciliary care 30-Mar-2020

    Summary: There was no evidence of fault in the way the agency's carer provided care to Mr and Mrs D while she lived with them.

  • Royal Borough of Greenwich (19 018 045)

    Statement Closed after initial enquiries Safeguarding 30-Mar-2020

    Summary: Mrs X complained about the Council-funded care her brother received from a domiciliary care agency, and the Council's subsequent delay in investigating the neglect he suffered. We will not consider this late complaint. While the Council's investigation was responsible for some of the time it took before Mrs X complained, it would have been reasonable for her to complain to the Ombudsman sooner and it is unlikely we could now carry out a fair investigation.