Summary: Mrs B complains about the Council’s decision not to issue her a blue badge and its failure to offer her a face-to-face mobility assessment.

Finding

Fault found causing injustice and recommendations made.

Recommendations

The Council has:

• arranged an assessment by a physiotherapist for Mrs B;
• and identified 25 applicants affected by its failure to offer face-to-face assessments and will contact them to offer an assessment by a physiotherapist.

The Council has also agreed to:

• review the way it deals with applications for blue badges to ensure that, in future, all applicants will be offered an assessment by a physiotherapist in accordance with legislation and statutory guidance.

In addition we recommend the Council:

• apologises to Mrs B for the failure to offer her a face-to-face assessment; and
• pays her £250 for the time and trouble it has put her to.

 

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